Technical issues
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Issues with Exodus

TABLE OF CONTENTS
  • Connection issues
  • Cannot access your correct wallet with balance


Connection issues

Information on how to connect Trezor with Exodus can be found in this article.

If you have trouble connecting your Trezor with Exodus, please make sure:
 

  • your Trezor is unlocked and you have entered your PIN code
  • you have Trezor Bridge installed
  • you have no other application running
  • you have "Detect Trezor" enabled in Exodus Settings -> Devices tab
 
 

 

Cannot access your correct wallet with balance

If you can't see desired address with your funds in step "Select an account" while connecting Trezor to Exodus, it means you are accessing a different wallet. Either you have a different recovery seed stored in your Trezor or you are entering a different passphrase.



To access a wallet that includes the address you want to add to Exodus portfolio, you need to use the same combination of recovery seed and passphrase as you used when you generated this address for the first time.

You can find more information on issues with passphrase in this article

 

For assistance with any technical problems, or for more information regarding any of our products, please try our chatbot Hal who will help resolve your issue.
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