Change or modify an order

Once your order is completed, it cannot be changed, canceled, or modified. Please follow the guidelines below based on your specific needs:

If you need to make any changes to an order, once you have received it, please contact us via our chatbot Hal, and we will help you return it.

Modifying Items in Your Order

We understand that sometimes plans change. Unfortunately, once an order is placed, making changes to it isn't possible. However, you can opt to cancel the order if it hasn't been dispatched yet.

• If you've already obtained the tracking information for your parcel, please directly contact the carrier handling your delivery. Choose to refuse the package from them, and it will then be sent back to us. Upon noticing the status “returned to sender” on your tracking system, please contact us via our chatbot Hal so that we can assist with your refund.

 

Need to Change the Delivery Address?

If your order has not been dispatched yet, please contact us via our chatbot Hal and provide us with the following details:
 

• Order ID:
• Correct Delivery Address in the format below:
  • Your name:
  • Company name (if applicable):
  • Street:
  • City:
  • ZIP code:
  • Country:
  • Your e-mail address:
  • Your phone number:

 

Already Received Your Order

If you have received the parcel with your order already, please contact us via our chatbot Hal for instructions on how to return the parcel. You can find out more information on returns in this article. 

You can return an order to us under the conditions stated in section 8 of Trezor Terms and Conditions.

 We will send you a full refund minus shipping costs. You can then create a new order with the desired items.