Technical issues
Orders and shipping

Where is my Ethereum?

Have you sent Ether (ETH) to your Trezor Ethereum address, but it is not showing in Trezor Suite?
There could be a few reasons for this. 

 

TABLE OF CONTENTS
  • Internal Transactions
  • ETH or ERC-20 tokens sent via the wrong network
  • Getting tokens back on the right network 
  • How to recover ETH set to ETC address

 

Internal Transactions

Check to see if it is an Internal Transaction. 
 

An internal transaction is a transfer of ETH that is carried out through a smart contract as an intermediary. When viewing an address on Etherscan, this type of transaction will be shown under the Internal Txns tab. 
 

You can also read more details about Ethereum transactions on the Etherscan website.
 
  1. check your transaction ID here: https://etherscan.io/ (make sure the receiving address matches the one from your Trezor)

  2. if you see “Internal Tx” tab it means your transaction was sent as an “internal transaction”.

     

 

 

Internal transactions, despite the name, are not actual transactions. When two smart contracts "interact,'' the product or consequence of this interaction is a transaction. However, that transaction does not exist on the Ethereum blockchain. They are value transfers that were initiated by executing a smart contract. They are like a by-product of smart contract functionality.

The reason why you cannot see this transaction in Trezor Suite is the backend that is used. The Trezor Ethereum blockbook at https://eth1.trezor.io/ does not know internal transactions, therefore it is not possible to show them.

 

In order to view this kind of transaction, you can use a third party application. All of these applications are compatible with the Trezor device.
 

 

You will be able to spend your ETH from Trezor Suite without any problems. Please compare your ETH balance in Trezor Suite with your balance at https://etherscan.io/ as even though Trezor Suite does not currently support internal transactions the balance should reflect accurately. 


If you still don't see your full ETH balance (same as at etherscan.io) could you please go to Settings -> Application -> App storage -> Reset app?
 

This will restart Trezor Suite and refresh backends which should help with showing your correct balance.

 

ETH or ERC-20 tokens sent via the wrong network

Please note that only Ethereum mainnet is natively supported in Trezor Suite.


It is possible that you transferred tokens issued on a different network.

If the network is an Ethereum Virtual Machine it is possible to recover your tokens and get them sent back to the proper network. 

EVM compatible networks are supported by firmware of both models, Trezor Model One and Model T. These networks are bascially Ethereum side-chains that function much like Ethereum but use a different set of validators. These networks are popular as withdrawl methods from exchanges beacuse the networks are usually much faster and cheaper.
 


It is important to always check to make sure you selected the Ethereum network if you wish to use Trezor Suite and not a third party application with your Trezor to view and manage your ETH and ERC-20 tokens.

As it was stated before, those networks are not natively supported in Trezor Suite interface because of the backend server that is being used. So in order to access the tokens issued on such networks and be able to manage operation with them, Third party wallet such as MetaMask has to be used.

 

So how do I get the tokens on the right network? 
Many cryptocurrencies like Avalanche (AVAX), Polygon (MATIC), and Binance Smart Chain (BNB) are meant to to be used to interact with smart contracts and other dapps, so it is ok to use a third party application to manage these tokens. However, if you sent ETH via this network it is not actual ETH but pegged ETH. It allows you to hold ETH as a token on a different network. 


All you need to do is connect your Trezor to MetaMask and set custom network RPC:
 


You can find some more information about doing this manually here.

Alternatively, you can use the tool available at https://chainlist.wtf/ that will set up the desired network in your MetaMask (and Trezor addresses connected to it) for you:

https://metamask.zendesk.com/hc/en-us/articles/360058992772

Just search for the network that was used to send your tokens and click the connect wallet button. 
 



More information on how to use EVM compatible chains with Trezor can be found in the following video:
 
 

How to recover ETH set to ETC address

This video shows you how to recover your ETH in case you've sent it to an ETC address by mistake:
 
 
Copyright belongs to Trezor company s.r.o. All rights reserved.