If you see in the tracking link that the package was returned to the sender it’s possible that the delivery service had some difficulties finding your address, or the package was waiting for you at the local post office for too long.
There is no need to worry, though. We will be happy to resend the package free of charge or issue a refund.
If your package is successfully returned to us (you can check it using the tracking details of your parcel), we can either issue a refund for your order or we can send you a replacement order at our cost.
If you prefer a replacement, please provide us your current delivery address in the following format:
Your name:
Company name (if applicable):
Street:
City:
ZIP code:
Country:
Your e-mail:
Your phone number:
All you need to do is to let us know how you wish to proceed.