Technical issues
Orders and shipping

Package returned to sender

If your package is successfully returned to us (you can check it using the tracking details of your parcel), we can either issue a refund for your order or we can send you a replacement order at our cost.


If you prefer a replacement, please provide us your current delivery address in the following format:


Your name:
Company name (if applicable):
Street:
City:
ZIP code:
Country:
Your e-mail:
Your phone number:


All you need to do is to let us know how you wish to proceed. For assistance, please try our chatbot Hal who will help resolve your issue.

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