If your package is successfully returned to us (you can check it using the tracking details of your parcel), we can either issue a refund for your order or we can send you a replacement order at our cost.
If you prefer a replacement, please provide us your current delivery address in the following format:
Company name (if applicable):
Your phone number:
All you need to do is to let us know how you wish to proceed. For assistance, please try our chatbot Hal who will help resolve your issue.