Technical issues
Orders and shipping

Confirmation email not received

After making a purchase on the Trezor e-shop, a confirmation e-mail is sent to your mailbox. If you do not receive this email please check your spam folder.
 

Once the order is shipped, you will receive another email with your invoice and your tracking information.
 

If the purchase was successful and you have not received the confirmation email, please try our chatbot Hal who will help resolve your issue.


Please provide the following information:
 

  • Payment ID or order ID
 
Example: 9ghcAtKZh1qE6xMqKW65XxnEz42Qf
 
  • Proof of payment
  • e-mail address used to create the order


We will investigate any potential issues on our end, and will get back to you as soon as we can.

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