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Device issues
Resolve device-related issues with your Trezor
- Bluetooth troubleshootingFix connection issues
- Common hardware issuesDevice shows red screen for security reasons
- "Firmware is already installed"Reinstalling firmware requires device reset
- Firmware update issuesFix problems updating your device firmware
- How to enter PIN on Model OneUnderstand how to enter your PIN securely
- How to enter your PIN on Trezor Safe 3Understand how to enter your PIN securely
- How to reset your PINYou need your wallet backup to reset PIN
- Is my device safe to use?
- Trezor FW authenticity check failedTroubleshoot failed firmware verification errors
- Trezor Safe device authentication check failedWhat to do if authentication fails
- Trezor Suite doesn’t see my deviceResolve connection errors with your Trezor
- Using Trezor after a long timePick up where you left off safely
- Warning "Unofficial firmware detected"Understand why unofficial firmware is flagged
- Downgrade firmware Model OneRevert to a previous firmware version
- Downgrade firmware Model TRevert to a previous firmware version
- Downgrade firmware Trezor Safe 3Revert to a previous firmware version
- Downgrade firmware Trezor Safe 5Revert to a previous firmware version
Stuck? We’ve got you covered.
Our support team and community are ready to assist you.