For example, if your order came to 219 euros and you paid with Bitcoin, you would be refunded 219 euros worth of Bitcoin at the current exchange rate, not the rate at the time of placing the order.
All you need to do is to provide us with a valid BTC receiving address where we can send the refund to.
Crypto refunds are processed once a week, typically on Tuesdays.
If you purchased your Trezor device and accessories with a debit or credit card and paid in Euros, the refund will be credited back to your payment card in Euros. These refunds take up to 3 business days after the request.
We will get back to you as soon as we can.