Technical issues
Orders and shipping

Order shipping notification

Once the package containing your order ships out, you will receive an email notification including your tracking details together with your invoice.


If you don't receive the tracking information within 3 days of successful payment, please check your spam folder.


If you still cannot locate the details, just let us know here and our support team will forward you the tracking ID personally.


Please provide us with one of the following:

Order Number
 

  • Your order number can be found in the order confirmation email
 
Example: #1666268598


Payment ID
 

  • The payment ID is provided by the payment gateway and can vary based on the method of payment.
 
Examples:

For Confirmo cryptocurrency payments, the payment ID always starts with inv: invld831573e

For card payments the payment ID is a string of 16 characters: BMNW585W43VMPPG2


We will get back to you with tracking details as soon as we can.

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