Trezor Expert Onboarding Session

Long waiting times to get support, but accurate and helpful information provided.

Jack was very kind and helpful! He was extremely knowledgeable and made all of the information easily digestible. He was fun to talk to and as a beginner in crypto, he taught me lots of helpful information. Would absolutely recommend the trezor expert experience! Thanks!

Very patient and professional, easy to follow.

I had a great experience with Shawn my rep. He was very knowledgeable and patient with me, helping me to work through my concerns with my device. I would 100% recommend their products and services.

I had a technical challenge and Shawn, the tech handling my issue immediately offered to reschedule at no extra charge

smooth and just the right pace.

Shawn was amazing! I’d give him 10 stars if possible. He clearly laid a foundational base of knowledge for me to understand how everything works, from my device, to crypto in general, to other questions I had, and more. He took his time, didn’t make me feel dumb, was very relatable and friendly, and made the new process of jumping into this world enjoyable and less scary. I so much appreciate his time and willingness to answer further answer questions I have via email. Best customer service EVER!!! Thank you so much, Shawn, you’re awesome!

Fast response from support and solid products.

I worked directly with a very professional guy named Shawn. He did an excellent job of explaining everything and answered all my questions. I really appreciate it!

Wow, Nick was amazing. Super knowledgable about the product and with crypto. I felt he just didn't onboard me, he got to know me and my needs which allowed us to do some frestyling and show me some additional functionality which was important to me.

Trezor has a great mindset toward crypto security when it comes to hardware wallets. The customer support is stellar and I believe in their products

Best crypto hardware wallet. Perfect support. Bitcoin dedication.

The support was given fast and effective. This is a solid 5 stars rate

Very fast deliverey. After I changed my mind easy way to return. Great support

Great customer service.

Support answers questions thoroughly.

English as a first language, Military Vet, excellent and thorough. Highly recommended!

Placed a order for a safe 5 then realised I wanted a safe 7 instead. Asked the chat bot who opened a ticket for me & the order was cancelled within minutes by a human agent. Usually something like that would take days for a response so I’m very impressed by the customer service.

The initial instructions didn't work for me, but with a little effort on my part, I was able to figure out what to do to get the recovery code on my Trezor re-instated. And it worked out easily after that.

I researched a lot of different cold wallets prior to deciding on which one was the best for me. I am new to this space and I wanted to do everything right and I came in with the mindset of investing here and there with money that I could be okay losing if it came down to that while learning. I took the approach that there was no pressure and just looked at it as adventure. I tried another wallet and decided that I would use that one for my "burner" wallet and use the Safe 7 as my main one. I ordered it came fast. I remembered learning to inspect the packaging for any signs of tampering and it was as it should be and the security sticker was at the bottom. It was super easy to connect and set up. The setup includes checking the if the wallet is authentic and it tells you. The Safe 7 is easy to navigate and it pairs nicely with the software and overall, my experience has been really great. The haptic feedback when navigating the device is really nice and the sturdiness of the wallet makes me feel like it will last. The colors are nice and I chose the green. I think the device has a very appealing and high-end look to it. Overall, I really feel like this is great option for me.