Technical issues
Orders and shipping

Status "delivered" but not received

If you have not received the parcel, but the status shows it has been delivered, we recommend you try the following steps:
 

  • Ask your neighbours/reception/family members if they have received your consignment.
  • Reach out to the delivery company and have them check their internal system - they may know exactly where the package was left, or they may have other useful information.


If your package still cannot be found, please get in touch via our chatbot Hal, who will help resolve your issue. Please also send us proof of communication with the delivery company.

We will take it from there and gladly assist you further.

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