All articles

Order & Shipping FAQ

Order & Shipping FAQ

Learn how & where to buy Trezor products.

Can I return an opened product?
Can I return an opened product?
Can I purchase as a company (without paying VAT)?
Can I purchase as a company (without paying VAT)?
Can I change my invoice?
Can I change my invoice?
Can I add an item to an existing order?
Can I add an item to an existing order?
Can you check if a device is genuine by its serial number?
Can you check if a device is genuine by its serial number?
I got my Trezor from a reseller and it stopped working, can you replace it?
I got my Trezor from a reseller and it stopped working, can you replace it?
My product stopped working correctly, can I get a replacement or a refund?
What to do if your Trezor stops working correctly
Why is my box different from what is shown on the website?
Why is my box different from what is shown on the website?
Is it safe to buy a Trezor on Amazon?
Is it safe to buy a Trezor on Amazon?
Order cancelled after payment
What to do if your order was cancelled after payment on Trezor Shop
Can I pick up my order?
Can I pick up my order from Trezor Shop?
Where do you ship from?
Learn where Trezor Shop ships orders from
Where to buy Trezor
Learn where and how to buy a Trezor hardware wallet
Promo codes
How do I get a promo code discount for the Trezor shop?