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Hardware wallets
Protect your identity and coins.
Trezor Safe 5
Trezor Safe 3
Trezor Model One
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All products & accessories
Save with bundles
Backup
Safeguard your wealth
with Keep Metal
Wallet onboarding
Get a personal 1:1 wallet setup
session with Trezor Expert
All articles
Learn
Trezors, Apps & Crypto
Set up your Trezor
Basics
OS requirements for Trezor
Trezor fundamentals
Introducing Trezor Expert
Trezor Suite
Introducing the new Trezor Suite
Download & verify Trezor Suite
Getting to know Trezor Suite
Trezor Suite settings
Trezor on Android
Move crypto to Trezor
Transitioning to new Windows certificates for Trezor Suite
Installing Trezor Suite on Linux
Installing Trezor Suite on MacOS
Installing Trezor Suite on Windows
Trezor Model One
Get started with the Model One
Authenticate Model One
Trezor Model T
Get started with the Model T
Authenticate Model T
Trezor Safe 3
Introduction to the Trezor Safe 3
Introduction to the Trezor Safe 3 Bitcoin-only edition
Authenticate Trezor Safe 3
Get started with the Trezor Safe 3
Secure Element in Trezor Safe 5 & Trezor Safe 3
Trezor Safe 3 FAQs
Trezor Safe 5
Secure Element in Trezor Safe 5 & Trezor Safe 3
Introduction to the Trezor Safe 5
Introduction to the Trezor Safe 5 Bitcoin-only edition
Authenticate Trezor Safe 5
Get started with the Trezor Safe 5
Trezor Safe 5 FAQs
Hardware wallet basics
Trezor Basics
What is a hardware wallet & how does it work?
Where are my coins stored?
Public & private keys explained
Keeping your wallet backup safe
Trading crypto with Invity
Glossary
What is self-custody?
What is a Trusted Display?
Next Steps
What is multisig?
What is a change address?
What is a UTXO?
What are BIPs & SLIPs?
What is BIP32?
Pay-to-Script-Hash (P2SH)
Pay-to-Public-Key-Hash (P2PKH)
Trezor blockbook explorer
Lightning Network
What is coinjoin?
What is BIP44?
What is BIP39?
Bitcoin Halving 2024
What is the blockchain trilemma?
What is an NFT?
What are smart contracts?
What is Layer 2?
What are Destination Tags?
What are dApps?
Coins vs Tokens
Moving Funds from Exchanges
Moving from Coinbase to Trezor
Moving from Binance to Trezor
Moving from Crypto.com to Trezor
Coinmate and Trezor
How to choose the right network
Trezor Suite
Managing your Accounts
Manage accounts in Trezor Suite
Addresses & transaction history
Managing Ethereum & ERC-20 Tokens in Trezor Suite
Bitcoin Account Types
Managing BNB Smart Chain & BEP-20 Tokens in Trezor Suite
Managing your Crypto Assets
Buy crypto in Trezor Suite
Sell crypto in Trezor Suite
Send crypto in Trezor Suite
Swap crypto in Trezor Suite
Receive crypto in Trezor Suite
Managing NFTs with Trezor
Save bitcoin using DCA
What are ERC-20 Tokens and why do they matter?
Transaction Properties
Labels in Trezor Suite
Replace-by-fee (RBF) Bitcoin
Transaction fees in Trezor Suite
QR codes in Trezor Suite
What is a public key (XPUB)?
Replace-by-fee (RBF) Ethereum
Ethereum Internal Transactions
Updating Trezor Device Firmware
Update Trezor device firmware
Bitcoin-only firmware on Trezor
Downgrade firmware Model T
Downgrade firmware Model One
Downgrade firmware Trezor Safe 3
Downgrade firmware Trezor Safe 5
Trezor Suite Advanced Features
Full node via Electrum server
Use OP_RETURN in Trezor Suite
What is Taproot?
Sign & Verify
Coin control in Trezor Suite
Locktime in Trezor Suite
What is Trezor Bridge?
URI handlers for bitcoin payments
Address hierarchy
Experimental Features in Trezor Suite
Security & Privacy
Security Best Practices
PIN protection on Trezor devices
Multiple accounts in Trezor Suite
How to use a wallet backup (recovery seed)
Use new address for each transaction
Passphrases and hidden wallets
Discreet mode in Trezor Suite
Scams and phishing
How Trezor Keeps you Safe
User data protection
Trezor hardware: built-in security
Security & safety in Trezor
Past security issues
Trezor Safe device authentication check
Secure Element in Trezor Safe Devices
Trezor firmware authenticity check
Trezor Firmware hash check
Entropy check
Personal Security Standards
Standard & Passphrase wallets
Common security threats
Trezor Advanced Security Measures
Tor in Trezor Suite
Trezor Password Manager
Encrypt PIN with MicroSD card
Create wipe code to erase device
Trezor Connect
What is GPG?
Udev rules
Create a wallet with Multi-share Backup
What is U2F?
Trezorctl on MacOS
Seedless Setup
What is Shamir backup?
SSH with Trezor
Trezorctl on Windows
Recover a wallet with Shamir backup
What is FIDO2?
Using trezorctl commands
What is coinjoin?
Unlocking the bootloader on Trezor Safe devices
Retrieve Dropbox passwords from Password Manager
Upgrading to Multi-share Backup
Backup & Recovery
General Standards
Move crypto to a wallet with a new wallet backup
Wallet backup card
12 vs 24 Word wallet backup
Single-share Backup on Trezor
Multi-share Backup on Trezor
Upgrading to Multi-share Backup
SLIP39 FAQs
Recover Model One
Advanced recovery on Model One
Check wallet backup on Model One
Recover wallet on Model One
How to wipe your Model One
Recover Model T
Check wallet backup on Model T
Recover wallet on Model T
How to wipe your Model T
Recover Trezor Safe 3
Check wallet backup on Trezor Safe 3
Recover wallet on Trezor Safe 3
How to wipe your Trezor Safe 3
Trezor Keep Metal
What is Trezor Keep Metal?
How to use the Trezor Keep Metal
Trezor Keep Metal FAQs
Recover Trezor Safe 5
Check wallet backup on Trezor Safe 5
How to wipe your Trezor Safe 5
Recover wallet on Trezor Safe 5
Supported Coins
Supported coins
Bitcoin
Bitcoin testnet
Zcash (ZEC)
Staking Cardano (ADA) on Trezor Devices
XRP on Trezor Devices
Monero (XMR) on Trezor Safe 5, Trezor Safe 3 and Trezor Model T
Solana (SOL) on Trezor Safe 5, Trezor Safe 3 and Trezor Model T
Polygon in Trezor Suite
Stake Ethereum (ETH) in Trezor Suite
Deprecated coins
Optimism, Arbitrum One & Base in Trezor Suite
Staking Solana in Trezor Suite
Trezor Suite Lite
What is Trezor Suite Lite?
Transaction History in Trezor Suite Lite
Balances Mismatch
Trezor Suite Lite with Multiple devices
Public keys (XPUB) in Trezor Suite Lite
Trezor Suite Lite FAQs
Trezor Suite Lite features
Verifying Trezor Suite Lite Addresses
Security Tips for Trezor Suite Lite
Trezor firmware authenticity check on mobile
Trezor FW authenticity check failed on mobile
Passphrase wallets in Trezor Suite Lite
Send bitcoin in Trezor Suite Lite
Third-party wallets
General
Third-party wallet apps & dApps
CoinPayments and Trezor
Web wallets and Trezor
NuFi wallet and Trezor
Coinmate and Trezor
Backpack and Trezor
Bitcoin
Exodus and Trezor
Electrum and Trezor
Ethereum and EVMs
MetaMask and Trezor
MyEtherWallet and Trezor
Ronin and Trezor
Rabby Wallet and Trezor
Revoke smart contracts and allowances
EVM address checksum in Trezor Suite
Support
Get answers
Device Issues
PIN Issues
How to reset your PIN
How to enter PIN on Model One
How to enter your PIN on Trezor Safe 3
Hardware and Display Issues
Trezor Suite doesn’t see my device
Common hardware issues
Using Trezor after a long time
Trezor FW authenticity check failed
Trezor Safe device authentication check failed
Firmware Updates
"Firmware is already installed"
Warning "Unofficial firmware detected"
Firmware update issues
Trezor Security
Is my device safe to use?
How to report a security issue
Trezor Suite Issues
Missing Funds from Account
I don’t see my crypto
My crypto hasn’t arrived
Discovery error issue
Where is my Ethereum?
Funds sent without your authorization
Backup & Recovery
Trezor recovery issues
Passphrase & hidden wallets issues
Commonly misspelled wallet backup words
Pending & Failed Transactions
My transaction is still pending
I can’t sign my transaction
Can I cancel or reverse a transaction?
Coins & Tokens
Common Issues
My crypto hasn’t arrived
Is my coin supported?
Trezor Suite trade issues
Ethereum Issues
Where is my Ethereum?
Address poisoning attacks
Malicious smart contracts
Dusting attacks & airdrop scam tokens
Third-party wallets
Third-party wallet connectivity issues
Issues with Exodus
Issues with Electrum
Issues with MetaMask
Issues with MyEtherWallet
Issues with Ronin
Order & Shipping FAQ
Where to buy Trezor
Can I get a discount?
Can I pick up my order?
Where do you ship from?
Is it safe to buy a Trezor on Amazon?
Why is my box different from what is shown on the website?
My product stopped working correctly, can I get a replacement or a refund?
I got my Trezor from a reseller and it stopped working, can you replace it?
Can you check if a device is genuine by its serial number?
Can I add an item to an existing order?
Can I change my invoice?
Can I purchase as a company (without paying VAT)?
Can I return an opened product?
Orders & Payments
Order & Payment Issues
Confirmation email not received
Card payment issues
Why has my order been canceled?
Double charged for an order
Crypto payment issues
Order shipping notification
Privacy policy
Change or modify an order
Change email address
How to cancel an order
Trezor Shop payment options
Order limits and bulk orders
Privacy policy at Trezor
Crypto payments on the Trezor Shop
Shipping & Delivery
Shipping & Delivery Issues
Where is my package?
Status "delivered" but not received
My package arrived damaged
Item missing from package
Package returned to sender
Countries we ship to
Expected delivery times
Customs fees
Change delivery address
Track my order
Public Holidays 2025
Warranty & Returns
Warranty
Return process
Trezor Shop Terms & Conditions
Refund process
RMA - Return Merchandise Authorization
Other Resources
Partners, socials
Partner Portal
For Partners
Become a Trezor reseller partner
For affiliates
Integrations
For translators
For ambassadors
For investors
CrowdIn.com - translation tool
For Developers
For developers
How to report an issue
Product Updates
Device Firmware Updates
Firmware changelog
Bootloader changelog
Trezor device firmware update March 2025
Trezor device firmware update February 2025
Trezor device firmware update January 2025
Trezor device firmware update September 2024
Trezor device firmware update August 2024
Trezor device firmware update July 2024
Trezor device firmware update June 2024
Trezor device firmware update March 2024
Trezor device firmware update December 2023
Trezor device firmware update November 2023
Trezor device firmware update April 2023
Trezor device firmware update March 2023
Trezor device firmware update November 2022
Trezor device firmware update August 2022
Trezor device firmware update January 2022
Trezor device firmware update December 2021
Desktop Application Updates
Trezor Suite update March 2025
Trezor Suite update February 2025
Trezor Suite update January 2025
Trezor Suite update December 2024
Trezor Suite update November 2024
Trezor Suite update October 2024
Trezor Suite update September 2024
Trezor Suite update August 2024
Trezor Suite update July 2024
Trezor Suite update June 2024
Trezor Suite update May 2024
Trezor Suite update April 2024
Trezor Suite update March 2024
Trezor Suite update February 2024
Trezor Suite update January 2024
Trezor Suite update December 2023
Trezor Suite update November 2023
Trezor Suite update October 2023
Trezor Suite update September 2023
Trezor Suite update August 2023
Trezor Suite update July 2023
Trezor Suite update June 2023
Trezor Suite update May 2023
Trezor Suite update April 2023
Trezor Suite update March 2023
Trezor Suite update February 2023
Trezor Suite update December 2022
Trezor Suite update November 2022
Trezor Suite update October 2022
Trezor Suite update September 2022
Trezor Suite update August 2022
Trezor Suite update July 2022
Trezor Suite update June 2022
Trezor Suite update April 2022
Trezor Suite update March 2022
Trezor Suite update February 2022
Trezor Suite update January 2022
Trezor Suite update December 2021
Trezor Suite update November 2021
Forum
Trezor Shop Terms & Conditions
You can find the complete Trezor Shop Terms and Conditions
here
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Trezor Shop Terms & Conditions