Technical issues
Orders and shipping

Card payment issues

If you are having trouble completing your payment or your purchase has been declined, there might be an issue with your payment card. There are a few steps you can take to try and remedy the situation.

The cookies stored by your browser might be one of the issues. You can try one of the following workarounds:

  • Clearing your browser cache
  • Using a 'private' or 'incognito' window to pay for the order
  • Using a different browser.


If that does not work, it may be that your card is being declined due to the fact that your card cannot process transactions without first informing your bank or credit card company. If your card continues to be declined, please reach out to your bank to determine if this could be the issue, or if there is something else that is causing your payment to fail.

Alternatively you can purchase your order by cryptocurrency. You can pay with Bitcoin, Bitcoin Lightning, Ethereum or Litecoin via Confirmo.

You can also try to use one of our official resellers or our official Amazon Store.

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