Technical issues
Orders and shipping

My package arrived damaged

Physical damage:

If your Trezor device or other accessories arrived in damaged condition, please contact us via our chatbot Hal and our team will help resolve your issue.

Issues with connecting your Trezor and associated error messages:
 

If your Trezor device is not working properly, such as:
 

  • The screen of your Trezor device shows an error message
  • Your device is not connecting etc


Please also prepare a photo or a video to explain the problem, which can expedite the process.
 

For assistance with any problems, or for more information regarding any of our products, please try our chatbot Hal who will help resolve your issue.


We will get back to you as soon as we can.

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