| Action that triggers data collection | Details of collected data | The primary reason for the collection of the day | How long is the data collected stored? | Additional Notes |
|---|---|---|---|---|
| Order processing from the Trezor eShop | ||||
| Order fulfillment upon purchase made from our eShop | First name, Last name, Address, Country, State, Phone number, Email | For processing and shipping orders and related payments of orders | The data collected is stored for 90 days. After 90 days, all data collected for orders, that are completed or canceled, is deleted on our side. | Exceptions apply for ongoing order-related issues. We are mandated to keep all invoice data for 10 years due to legal requirements. These invoices are kept in a separate environment as an encrypted backup. |
| Order delivery | ||||
| Delivery of orders | First name, Last name, Address, Country, State, Phone number, Email | To ensure delivery to the correct address | The data collected is stored for 90 days. After 90 days, all data collected for orders, that are completed or canceled, is deleted on our and fulfillment’s side. | This data is passed on to shipping services that we use based on the user's location. Exceptions to the 90-day storing of data apply for ongoing order-related issues. |
| Payments for Orders | ||||
| Fiat payment processing (via our third-party partner) | First name, Last name, Email, Phone, Address, Credit card | To process payments securely | Data is stored by our third-party provider for up to 7 years. | |
| Crypto Payment processing (via our third-party partner) | Transaction details, including address, and transaction IDs. Email in case of payment issues including overpayments or underpayments. |
For refunds or addressing overcharges | As per law, the third-party provider is obligated to retain all important data related to the transactions for 5 years after the termination of the relationship with Trezor. | |
| Client Support | ||||
| Customer service and support | First name, Last name, Email. Physical address in the cases of resends. |
To provide customer service and support | Data is anonymized for closed tickets after 120 days. | For order related to resends, tickets may include Address, Country, State, and Phone number. We're enhancing our processes to exclude this information from the ticketing system. |
| Support inquiries via the Hal ChatBot | To assist with order-related question | Deleted after 24 hours | Order ID in the case of order inquiries. | |
| Newsletter marketing | ||||
| Email marketing | First name, Last name, Email | For sending newsletter emails, only if opted-in | Only deleted if unsubscribed | |
| Data processing | ||||
| Data operations | Physical addresses in case of resends (from support tickets) | To manage data operations | No data, including physical addresses, is stored. | Only B2B details; no personal data from trezor.io directly |