If you are experiencing a balance mismatch between the Trezor Suite desktop application and the Suite Lite mobile app, there are a few steps you can take to troubleshoot the issue.
Trezor Suite Lite does not currently support Solana (SOL), which may result in a mismatch between your portfolio balances displayed on the desktop and mobile applications.
Check for pending transactions
One common cause of a balance mismatch is a pending transaction that has not yet been processed. To check for pending transactions, follow these steps:
- Open both your Desktop and Suite Lite applications.
- Check the transaction history in both applications to see if there are any transactions that have not yet been processed.
- If you find a pending transaction, wait until it has been processed before checking your balances again.
Account types
Another possible cause of a balance mismatch is differences in account types between your Desktop and Suite Lite applications. To check your account types, follow these steps:
- Open both your Desktop and Suite Lite applications.
- Check the account types in both applications to ensure they match.
- Ensure that you have synced your XPUB for all account types (Legacy, SegWit, Native SegWit, and taproot)
If your balances still do not match, please contact Trezor support via our
chatbot Hal who will help resolve your issue.