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Why has my order been canceled?

If it appears that you've had an order cancelled after you've paid, you most likely accidentally created multiple orders at a similar time and paid for one but abandoned the others.

  • Your paid order will be shipped, but you may receive order cancellation notifications for the other order(s).
  • All unpaid orders are automatically cancelled after 4 days. Check the order ID to confirm which order was cancelled.

 

If you require further assistance, please contact us via our chatbot Hal who will help resolve your issue.
Trezor Shop order cancelled after payment