Where is my package?
What to do if you shipment from Trezor Shop is delayed
Card payment issues
Troubleshooting steps for issues with card payments on Trezor Shop
Confirmation email not received
What to do if you have not received your conformation email from Trezor Shop
How to cancel an order
Learn how to cancel an order placed on Trezor Shop
Learn about Trezor Shop's return policy
Is my coin supported?
Learn which coins are supported by your Trezor device.
I can’t sign my transaction
Common issues related to being unable to sign transactions with your Trezor device
I don’t see my crypto
What to do if you do not see your crypto in the Trezor Suite application
My crypto hasn’t arrived
Common reasons why funds sent to your Trezor have not arrived
Trezor Suite doesn’t see my device
Troubleshooting steps to take if your device is not recognized by Trezor Suite