If your wallet backup (formerly recovery seed) has been lost, or if you think that your wallet backup might have been compromised, we recommend sending your funds to your other Trezor device as soon as possible (see Making payments).
If you own only one Trezor device, you can move your funds to a new wallet with a new wallet backup but doing so safely is a relatively complicated process.
TABLE OF CONTENTS
- Lost your wallet backup
- Your wallet backup has been compromised
- You only have one Trezor available
- You have multiple Trezor devices available
Lost your wallet backup
If you lost your wallet backup, but still have access to your wallet, you should move your funds elsewhere immediately. You can then wipe the Trezor device and create a new wallet with a new wallet backup.
It is recommended to have a spare Trezor device for situations like these. If you have time to do so, order the second Trezor device from the Trezor shop.
If you already have a spare Trezor, or once your new Trezor arrives please proceed with the steps described in the "You have mulitple Trezor devices available" section of this article.
Be sure to follow the instructions below carefully and always be sure to write down the wallet backup carefully.
You will need:
If you are under time pressure, consider taking these steps:
1. Send you cryptocurrencies to a third-party compatible wallet.
Warning: by sending your cryptocurrencies to a third-party wallet, you are exposing your coins to a potentially dangerous environment. This should only be done in emergency situations.
2. Wipe your Trezor device:
3. Set up your Trezor with a new Wallet Backup and carefully write the Wallet Backup down
4. Now you need to get the receiving address for your newly generated wallet:
- Go to the Accounts page and select or add an account for the cryptocurrency that you will be transferring.
- Click on the Receive tab in the selected account.
- Click Show full address and make a copy of the receiving address of your new Trezor account (see Receiving payments).
5. Transfer the cryptocurrencies from the third-party wallets to your newly backed-up Trezor wallet.
Your wallet backup has been compromised
You only have one Trezor available
You will need:
1. Make sure you have the original wallet Backup available. Before starting, check the wallet backup is valid by performing the check wallet backup process:
2. Wipe your Trezor device:
3. Set up your Trezor with a new wallet backup and carefully write down the wallet backup
4. Now you need to get the receiving address for your newly generated wallet:
- Go to the Accounts page and select or add an account for the cryptocurrency that you will be transferring.
- Click on the Receive tab in the selected account.
- Click Show full address and make a copy of the receiving address of your new Trezor account (see Receiving payments).
5. Make sure that you have your new wallet backup written down and verify it by performing a check wallet backup process:
6. Wipe the device:
7. Recover your old wallet using the old wallet backup:
8. Send your funds to the receiving address you generated from your new wallet backup (see Making payments).
9. Wipe your device again. Consider your old wallet backup compromised - it should not be used again.
10. Recover your Trezor using your new wallet backup.
11. The funds should appear as a pending incoming transaction.
You have multiple Trezor devices available
Skip the first step below if you wish to use an already initialized Trezor (with existing and backed-up accounts)
1. Initialize your other device. Create a backup for this new wallet by carefully writing down the wallet backup offline:
2. Make sure that you have your new wallet backup written down and verify it by performing a dry-run recovery:
3. Generate the necessary receiving address(es) and make a copy of it or them
4. Transfer the cryptocurrencies from the device with the original wallet backup into the other device (see Making payments).
5. Wipe the original device, or use the old wallet backup for other purposes:
Safety tips:
Enable passphrase protection to add an extra layer of security to your accounts.
It is recommended to get a spare Trezor device to ensure maximum safety and convenience for processes which require handling the wallet backup.