Order cancelled after payment

If it appears that you've had an order cancelled after you've paid, you most likely accidentally created multiple orders at a similar time and paid for one but abandoned the others.

  • Your paid order will be shipped, but you may receive order cancellation notifications for the other order(s).
  • All unpaid orders are automatically cancelled after 7 days. Check the order ID to confirm which order was cancelled.


If you require further assistance, please contact us via our chatbot Hal who will help resolve your issue.
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