Technical issues
Orders and shipping

Order cancelled after payment

If it appears that you've had an order cancelled after you've paid, you most likely accidentally created multiple orders at a similar time and paid for one but abandoned the others.

  • Your paid order will be shipped, but you may receive order cancellation notifications for the other order(s).
  • All unpaid orders are automatically cancelled after 7 days. Check the order ID to confirm which order was cancelled.


For assistance with any technical problems, or for more information regarding any of our products, please try our chatbot Hal who will help resolve your issue.
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