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Orders & payments
Help with payments, billing, and order processing
- Can I change my invoice?Invoices can’t be changed after payment
- Can I purchase as a company (without paying VAT)?Information for EU companies
- Card payment issuesTroubleshooting failed card transactions
- Change email addressOrders are tied to original email
- Change or modify an orderOrders are final after confirmation
- Confirmation email not receivedCheck why your confirmation didn’t arrive
- Crypto payment issuesResolve issues with your crypto payment
- Crypto payments on the Trezor Shop
- Double charged for an orderWhen an order appears charged twice
- How to cancel an orderCancel your order before it’s processed
- Order limits and bulk ordersLearn about order limits and bulk requests
- Order shipping notificationWhat to know about shipping confirmations
- Privacy policyHow we handle your personal data
- Privacy policy at TrezorA clear look at how we handle data
- Support for older models
- Trezor Shop payment optionsHow to pay in the Trezor Shop
- User data protectionYou stay anonymous when using Trezor
- What is the Refer a Friend program?Learn about Trezor's Refer a Friend program
- Why was my order canceled?Find out why your order didn't go through
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