Trezor Expert Consultation
Level up your Trezor skills and enhance your crypto asset security with a 60-minute, 1:1 session with a Trezor expert. Available worldwide in English, everyday.
Get answers to your Trezor questions with a personalized 60-minute session
Learn advanced security features to protect your assets
Gain skills to confidently manage your crypto
Onboarding Session
For new users to set up the wallet & understand basic principles of self-custody
Consultation Session
For existing users to ask questions & receive guidance for advanced features
What can you expect from a Trezor Expert Consultation?
Personalized assistance
Get clear and accurate answers to your most important questions in a live, 1:1 session with a Trezor Expert.
Improved capabilities
Our experts help all Trezor owners master wallet security and coin management—from beginners to experienced HODLers.
Peace of mind
Feel confident knowing that your security advice comes directly from our trusted team of experienced and knowledgeable in-house specialists.
Enhanced security
Use the most effective ways to secure your crypto, including advanced features such as Multi-share Backup and passphrase.
This is how it works
1
Buy
Add a Trezor Expert Consultation session to your cart and finish your order. If you don’t have a Trezor hardware wallet, make sure to get one from the Trezor Shop.
2
Book
After you complete your purchase, click the link in your order confirmation email to book your session. Simply choose an available date and time, and pick your topic.
3
Confirm
You'll get a booking confirmation once everything is set. You can reschedule up to 72 hours before your scheduled session starts.
4
Join
Take your Trezor hardware wallet, sit at your computer, and click the session link in your email to join your Trezor Expert Consultation session. Happy Trezoring!
Meet our TrezorExperts
Meet our knowledgeable team of Trezor Experts. They're ready to help answer your Trezor questions and help you get the most out of your hardware wallet security!
Session prep &
good-to-knows
Trezor Expert
Consultation
Personalized 1:1 assistance for your Trezor questions
60-minute live, online Trezor Expert Consultation session in English.
Available for all Trezor hardware wallets
Frequently asked questions
What topics will the session cover, and what topics can we not cover?
Each session covers the specific topics you’d like to discuss. Typical topics covered include: how to improve coin management; implementation of advanced security methods; how to best utilize Trezor Suite. Topics we cannot discuss include: fixing broken or malfunctioning devices; recovering lost wallet backups (seed) or passphrases; investigating missing or stolen funds; helping with inaccessible wallets; confirming or tracing stuck or missing transactions; financial, tax, or investment advice; guidance for large-sum or high-risk transfers; inheritance or legacy planning.
Who is a Trezor Expert Consultation for?
A Trezor Expert Consultation is for people looking to deepen their knowledge of the Trezor wallet & Trezor Suite, and gain advanced security and coin management skills.
What is the earliest I can book the session?
You can browse our available appointment slots before making your purchase.
Do I need a Trezor hardware wallet for the session?
Yes, you need to have a Trezor hardware wallet with you during the session. This allows you to follow the setup process step by step, so our Trezor Expert can give you personalized guidance for your Trezor device.
Which hardware wallet is the Trezor Expert Consultation compatible with?
Trezor Expert Consultation sessions are available for all Trezor hardware wallets.
Can I use my phone for my Trezor Expert Consultation?
Yes, you can use your phone or computer. Just click the "Join your session" link in your email and have your Trezor device ready, and you’ll be set to go.
How do I schedule my Trezor Expert Consultation?
Once you complete your order on the Trezor Shop, you’ll receive a confirmation email with a link to schedule your session. Select a date and time that works for you and you’ll be ready to go.
Can I reschedule my session?
You can reschedule your Trezor Expert Consultation once, but you need to do it at least 72 hours before your session starts. Rescheduling isn’t available if your session is scheduled to begin within 72 hours.
How do I prepare for the session?
After you complete your order, we’ll email you all the details you need for the session. Be sure to have your questions ready, a stable internet connection, a secure environment, and your Trezor device on hand, if needed.
Is the session secure?
Yes! Trezor Expert Consultation is designed with your privacy and security in mind. No private data is shared during the session. Only the voice of the Trezor Expert is recorded for liability purposes.