Trezor Expert Consultation
Trezor Expert Consultation
Trezor Expert Consultation

Trezor Expert Consultation

Level up your Trezor skills and enhance your crypto asset security with a 60-minute, 1:1 session with a Trezor expert. Available worldwide in English, everyday.

Solve your Trezor questions with a tailored 60-minute session
Learn advanced security features to protect your assets
Gain skills to confidently manage your crypto
Price doesn't include a Trezor hardware wallet. Get one from the Trezor Shop.

What can you expect from a Trezor Expert Consultation?

What can you expect from a Trezor Expert Consultation?
Personalized assistance
Receive clear, accurate answers to your most important questions during a live, 1:1 session with a Trezor Expert.
Improved capabilities
Our experts can help all levels of Trezor owners master their wallet security & coin management—from new users to seasoned HODLers.
Peace of mind
Feel confident knowing that your security advice comes directly from our trusted team of experienced and knowledgeable in-house specialists.
Enhanced security
Utilize the most effective methods to protect your crypto, including advanced security features like Multi-share Backup and Passphrase.

This is how it works

1

Buy

Add a Trezor Expert Consultation session to your cart and complete your order. If you don’t have a Trezor hardware wallet, be sure to purchase one through the Trezor Shop.
2

Book

Session booking
Once you complete your purchase, click on the link in your order confirmation email to book your session. Simply select an available day and time, and pick your topic.
3

Confirm

Session confirmation
You’ll receive a booking confirmation once everything is set. You can reschedule up to 72 hours before the start of your scheduled session.
4

Join

Grab your Trezor hardware wallet, sit by your computer, and click the session link in your email to join your Trezor Expert Consultation session. Happy Trezoring!

Meet our TrezorExperts

Meet our knowledgeable team of Trezor Experts. They're ready to help answer your questions about using Trezor and maximize your hardware wallet security!
Daria
Eric
Lucien
Nick
Olivia
Rebecca
Shawn
Tristan
Will
John
Luther
Michelle

Session prep &
good-to-knows

Be sure to have both your Trezor hardware wallet and computer ready for the session.

Book your Trezor Expert Consultation session within 180 days of completing your order.

Keep sensitive info such as your or safe. Trezor Expert will never ask for it.

Feel free to turn on your camera during the session, but only the voice of the Trezor Expert is recorded for liability purposes.

Make yourself comfy in a quiet, private space (free from onlookers) with a stable connection.

Ask about other Trezor products or services, but we don't give financial advice.

Real people, real words

i love you guys
i love you guys. you are the best.
Jeongwoo Jang,
1 hour ago
Оk. Everything is explained well and clearly. Thank you
Оk. Everything is explained well and clearly. Thank you
Oleg, A.,
4 hours ago
Service is a Priority ! 💪🏼
Service is great ! Solution is a priority .
Vyanguas,
yesterday
Very helpful
Very helpful. Knowledgeable about all my questions, even brought to my attention questions I didn’t even think of. Great personality , very nice.
Stephen S.,
2 days ago
Helpful and professional
Nick was extremely professional and patient while we worked through the process of initiating my new Trezor Safe 7.
Randy H.,
2 days ago
Good experience with Customer Support service
Quick response and excellent quality
Alona B.,
2 days ago
I had a question for the Trezor team…
I had a question for the Trezor team over the Christmas Holidays. It was dealt with very quickly and in a very detailed way. Big Thankyou to Jakub at Trezor Support.
simon adams,
2 days ago
Trezor Expert Delivers
Trezor Expert Delivers on your continuing learning experiences to safely manage your Self Custody Best Wallet. I upgraded to the Trezor Safe 7 that is in the forefront of protecting your valuable Crypto from advanced Quantum Computer threats. My Expert Tristan over my past 5 sessions has led me through the easy process to move my Crypto from my Safe 5 to the State of the Art Safe 7. I highly recommend the Technology upgrade to be Quantum Computer Ready. The new Safe 7 has an easy to use larger screen and fits right in to the same Trezor Suite on your computer, but adds an App to access your Cell. A valuable feature to have your Wallet equally safe with you. My Safe 5 is now my backup or Wallet to gift my Crypto to a family member. Trezor and the Trezor Experts are your personal Expert Team that not only builds Trust in Trezor, but backs up their total commitment for a Quality Personal Customer Experience. That has made the best experience guaranteed on my time, and is my deciding factor to Go Trezor. I am thanking Tristan and the Trezor Team for making my Crypto Journey both an Education and Learning Experience and to me the best in the Industry. As a Retired USAF Officer Aerospace Design Reliabilty Engineer, I can say TREZOR DELIVERS, and I have researched them all. My Plan is to continue my education and experience with my Expert as the Block Chain Utility and Financial Services grow and be Cryto Wallet Ready. To me the Trezor Expert Service is invaluable and a Value.
LtCol Jim G.,
2 days ago
I found the setup video's on the website very helpful!
I found the setup video's on the website already very helpful and clear but I wanted to be able to ask questions so I booked an appointment. Thank you Nick for being so patient with me :-) I'm very new to this but bc of your approach I don't feel so dumb anymore as I did before I got started. I will certainly recommend Trezor to other people who are new to this!
Patricia D.,
3 days ago
'Don't Trust, Verify'
I got a Trezor Safe 7 hardware wallet (bitcoin only), the device is made with high quality materials, the software is clean and stable. and the tamper protective packaging adds an extra layer of peace of mind that your device is not tampered with. the software is open source and so is the secure element chip. which lives up to the 'Don't Trust, Verify' principle.
Horus,
3 days ago
I attempted to update my Trezor Suite…
I attempted to update my Trezor Suite and encountered a recurring loop prompting me to update and restart. I contacted Trezor Support, and although the initial solution did not resolve the issue, their team promptly provided an alternative that successfully fixed the problem. Their responses were timely, clear, and professional.
david kittell,
5 days ago
Rapid and helpful responses by Dominik
Rapid and helpful responses by Dominik, even during Christmas period. Resolved my issue straight away after providing the details. Extremely happy with this service. Thank you 😊
MICHALS161pl,
5 days ago
Excellent company
Excellent customer service, products are top notch. Highly recommended
GE,
6 days ago
Quick and efficient refund
Quick and efficient refund
Paulo,
last week
Trezor shipping issue
I am rating my experience with Trezor dealing with a long delayed delivery which was not related directly to Trezor, they shipped with a well known shipper which dropped the ball but they checked into it and offered to help. Kudos.
Brian G.,
last week
Easy to use and powered by USB
Easy to use and powered by USB. Sometimes the wallet displays "no USB connection" message which goes away after reconnecting to the phone or a restart. Planning to upgrade to Safe 7 in the future.
Emil,
last week
It was clear and easy to follow
It was clear and easy to follow. I would have liked more info on how to move my bitcoin to the Trezor.
Patrice M.,
last week
Great buyer service
I highly recommend this seller. I didn't receive my parcel through no fault of my own. Mr Jan quickly responded to my message and sent a new one at no extra cost. I didn't expect such excellent service. Thank you so much!
Marek,
last week
Great support experience with Trezor
Great support experience with Trezor. Trezor team was responsive, clear, and helped resolve my issue quickly. Professional and efficient customer service — much appreciated. Thank you!
Luc,
last week
Trezor support was extremely helpful
Trezor support was extremely helpful. Through no fault of theirs, our post office enacted this ridiculous rule and refused to delivery my device and Trezor graciously resent it...(including the P.O. Box number) again, at no additional charge. The support person also followed up with me to make sure I received the delivery OK. I highly recommend Trezor!
Elise T.,
last week
Rated 4.6 / 5 based on 1635 reviews. Showing our 4 & 5 star reviews.
Trezor Expert Consultation

Trezor Expert
Consultation

Personalized 1:1 assistance for your Trezor questions
60-minute live, online Trezor Expert Consultation session in English
Available for all Trezor hardware wallets

Frequently asked questions

What topics will the session cover and what topics are we not able to cover?
Each session covers the specific topics you’d like to discuss. Typical topics covered include: how to improve coin management; implementation of advanced security methods; how to best utilize Trezor Suite. Topics we cannot discuss include: fixing broken or malfunctioning devices; recovering lost wallet backups (seed) or passphrases; investigating missing or stolen funds; helping with inaccessible wallets; confirming or tracing stuck or missing transactions; financial, tax, or investment advice; guidance for large-sum or high-risk transfers; inheritance or legacy planning.
Who is a Trezor Expert Consultation for?
A Trezor Expert Consultation is for people looking to improve their knowledge of the Trezor wallet & Trezor Suite, and achieve advanced security and coin management.
What is the earliest I can book the session?
You can browse our available appointment slots before making your purchase.
Do I need a Trezor hardware wallet for the session?
Yes, it’s necessary to have a Trezor hardware wallet with you during the session. This ensures you can follow the setup process step by step, enabling our Trezor Expert to provide tailored guidance for your Trezor device.
Which hardware wallet is the Trezor Expert Consultation compatible with?
Trezor Expert Consultation sessions are available for all Trezor hardware wallets.
Can I use my phone for my Trezor Expert Consultation?
Yes, you can use your phone or a computer. Just click the "Join your session" link in your email, and have your Trezor device at hand, and you’ll be ready to go.
How do I schedule my Trezor Expert Consultation?
After completing your order on the Trezor Shop, you’ll get a purchase confirmation email with a link to schedule your session. Select a date and time from the available options, and you’ll soon be on your way.
Can I reschedule my session?
You can reschedule your Trezor Expert Consultation once, but you must do so at least 72 hours before the session begins. Rescheduling isn’t possible if your session is scheduled to start within 72 hours.
How do I prepare for the session?
After completing your order, we'll send you an email with all necessary information for the session. Make sure you have your questions ready, a stable internet connection, a secure environment, and your Trezor device at hand, if needed.
Is the session secure?
Yes! The Trezor Expert Consultation is designed for your privacy and security. No private data is shared during the session. Only the voice of the Trezor Expert is recorded for liability purposes.