Trezor Expert Consultation

The team was responsive.

I had a problem with my e-mail address, that was solved promptly. Shipping was so fast. The team is so helpful .

this guys are doing great! i mean they are very strict to the rules when contact them builds trust so finally i found a real company to do some serious business with and they helped when needed thanks again.

The Trezor rep was understanding, patient and very helpful.

I want to thank you for the professional help I received. The process was quick and I felt like I was being helped every step of the way. The support agent explained everything and the process didn't feel tedious or stressful. I really liked how you followed up quickly and put the customer first.From start to finish, Martin had a professional approach when handling the case. What impressed me the most, was his quick responses, and natural communication. There was nothing that felt canned or overly expedited. He was attentive, calm, and quick to follow up, which made the overall process smooth and easy for me. The professional support process that he took time to care about was appreciated. I highly reccomend Trezor .

He walked me through in detail each step of the wallet creation, recovery, etc. In addition, he made sure that I understood self-custody and best practices.

Extremely helpful, patient and help delivered in an easy to understand methodical way. Super friendly with now questions being too stupid :). Would not hesitate to recommend both Trezor and specifically Shawn

Prompt, reassuring response. I was also provided with a clear timeline on the release of the latest firmware, which solved the issue after I installed it.

Really great customer service ever!!!

I had a complicated order, even though the fault was with USPS, Martin provided excellent customer service and support throught all of it. It is rare to experience customer service of this caliber these days. Thank you Martin

bestttttttttttt

You responded to me within a day. Thank you!

Shawn may not want to be called a Saint, but for me his patience, expertise, and teaching makes him a Saint in my world. It was a great session, and I really appreciate all that we accomplished. Thank you.

Fast answers,actitude to help and solve the problems with skills and professionality.

The direction was step by step. Efficient and direct. We walked through all the requirements and he asked multiple times if I had any questions or if there was anything I didn’t understand and even though I know it was a setup support cal, he made it feel customized. Service was top notch. Perfect 10.

Nick did a great job answering all my questions in a way that was easy to understand. I would not hesitate to recommend Nick or Trezor to others seeking quality hardware or expert consultation.

I've got a Model T Trezor. On trying to do a firmware update, the Model T came up with an error. I tried a different cable, port, but all failed to fix it. On contacting Trezor, Andrew suggested I click on the hamburger symbol (top right if Model T. This was after swiping the screen and plugging in the Model T at the same time. This brought up a factory reset, which I clicked on. once this was done, I selected new model T from the drop list and clicked on "Select". I had to redo the firmware update, which was successful, replug device in, and create a new PIN. Then enter my long seed phrase. After completion, my funds were back and all was good. Thank you Andrew!

I originally chose the Trezor Safe 7 product after researching the company and product. I was very impressed with the company history (related to Bitcoin) and of course commitment to security. The Safe 7 I ordered arrived without the specified holographic seal covering the USB-C port. I immediately contacted Trezor support and "Ben" assisted me with correcting the issue. Ben's follow through was timely and excellent. After confirming the issue with the original device Trezor (Ben) had a replacement sent to me. I could not ask for anything further from a company. The issue was corrected immediately and to my full satisfaction. Thanks to Ben's professional actions. I plan to purchase another hardware wallet from Trezor in the future, the company has proven they value thier customers.

Great service, great product!

Fast & responsive customer service. I received the answers to my questions promptly. Trezor was the first hardware wallet I bought many years ago & will happily be a returning customer.