Trezor Expert Consultation
Level up your Trezor skills and enhance your crypto asset security with a 60-minute, 1:1 session with a Trezor expert. Available worldwide in English, everyday.
Solve your Trezor questions with a tailored 60-minute session
Learn advanced security features to protect your assets
Gain skills to confidently manage your crypto
Onboarding Session
For new users to set up the wallet & understand basic principles of self-custody
Consultation Session
For existing users to ask questions & receive guidance for advanced features
Ask Hal AI
What can you expect from a Trezor Expert Consultation?
Personalized assistance
Receive clear, accurate answers to your most important questions during a live, 1:1 session with a Trezor Expert.
Improved capabilities
Our experts can help all levels of Trezor owners master their wallet security & coin management—from new users to seasoned HODLers.
Peace of mind
Feel confident knowing that your security advice comes directly from our trusted team of experienced and knowledgeable in-house specialists.
Enhanced security
Utilize the most effective methods to protect your crypto, including advanced security features like Multi-share Backup and Passphrase.
This is how it works
1
Purchase
Add a Trezor Expert Consultation session to your cart and complete your order. If you don’t have a Trezor hardware wallet, be sure to purchase one through the Trezor Shop.
2
Book
Once you complete your purchase, click on the link in your order confirmation email to book your session. Simply select an available day and time, and pick your topic.
3
Confirm
You’ll receive a booking confirmation once everything is set. You can reschedule up to 72 hours before the start of your scheduled session.
4
Join
Grab your Trezor hardware wallet, sit by your computer, and click the session link in your email to join your Trezor Expert Consultation session. Happy Trezoring!
Meet our TrezorExperts
Meet our knowledgeable team of Trezor Experts. They're ready to help answer your questions about using Trezor and maximize your hardware wallet security!
Session prep &
good-to-knows
Trezor Expert
Consultation
Personalized 1:1 assistance for your Trezor questions
60-minute live, online Trezor Expert Consultation session in English
Available for all Trezor hardware wallets
Your questions, answered
What topics will the session cover and what topics are we not able to cover?
Each session covers the specific topics you’d like to discuss. Typical topics covered include: how to improve coin management; implementation of advanced security methods; how to best utilize Trezor Suite. Topics we cannot discuss include: fixing broken or malfunctioning devices; recovering lost wallet backups (seed) or passphrases; investigating missing or stolen funds; helping with inaccessible wallets; confirming or tracing stuck or missing transactions; financial, tax, or investment advice; guidance for large-sum or high-risk transfers; inheritance or legacy planning.
Who is a Trezor Expert Consultation for?
A Trezor Expert Consultation is for people looking to improve their knowledge of the Trezor wallet & Trezor Suite, and achieve advanced security and coin management.
What is the earliest I can book the session?
You can browse our available appointment slots before making your purchase.
Do I need a Trezor hardware wallet for the session?
Yes, it’s necessary to have a Trezor hardware wallet with you during the session. This ensures you can follow the setup process step by step, enabling our Trezor Expert to provide tailored guidance for your Trezor device.
Which hardware wallet is the Trezor Expert Consultation compatible with?
Trezor Expert Consultation sessions are available for all Trezor hardware wallets.
Can I use my phone for my Trezor Expert Consultation?
Yes, you can use your phone or a computer. Just click the "Join your session" link in your email, and have your Trezor device at hand, and you’ll be ready to go.
How do I schedule my Trezor Expert Consultation?
After completing your order on the Trezor Shop, you’ll get a purchase confirmation email with a link to schedule your session. Select a date and time from the available options, and you’ll soon be on your way.
Can I reschedule my session?
You can reschedule your Trezor Expert Consultation once, but you must do so at least 72 hours before the session begins. Rescheduling isn’t possible if your session is scheduled to start within 72 hours.
How do I prepare for the session?
After completing your order, we'll send you an email with all necessary information for the session. Make sure you have your questions ready, a stable internet connection, a secure environment, and your Trezor device at hand, if needed.
Is the session secure?
Yes! The Trezor Expert Consultation is designed for your privacy and security. No private data is shared during the session. Only the voice of the Trezor Expert is recorded for liability purposes.