Trezor Expert Consultation

Excellent Customer support team,

The process to solve the issue was fast and efficient

Nick, the Trezor Expert, was friendly and explained everything simply and slowly. The product software and hardware worked seamlessly and I experienced zero problems setting everything up.

Shawn was very knowledgeable. He was professional and gave best practices. He made the onboarding process very simple and I have the full assurance that I have chosen the correct product for my crypto needs.

This was my first time setting up a hardware wallet. Shawn was a pleasure to work with in setting up the trezor wallet. He was incredibly helpful by making sure I understood the fundamentals of protecting assets on the platform including protection from scams. I would highly recommend anyone who is looking to take ownership of their digital assets to get a Trezor wallet and do the expert onboarding session.

I had a Trezor device become unresponsive following a firmware update, which is obviously stressful given the nature of the product. From start to finish, the support team handled the situation professionally and with a strong focus on security. Support clearly explained each step, verified proof of purchase, and guided the replacement process in a way that prioritised preventing misuse of faulty hardware. Communication was consistent, expectations were set clearly, and follow-ups were timely. The replacement was approved and shipped via DHL, arrived as advised, and was received with factory seals intact. While the process is understandably strict, it felt appropriate given the security context, and I appreciated that no shortcuts were taken. Overall, this was a solid example of responsible customer support for a security-critical product. I’m satisfied with the outcome and confident continuing to use Trezor hardware.

For some reason my Trezor stopped working. (I had my seed phrase, and my crypto was safe) I was pleased that Trezor replaced my defective Trezor.

Some bugs here and there. Relatively cheap lowest tier device (on sale), has sane security policies. Not the best support for coins.

Shawn is very knowledgeable and was able to answer all my questions. He also shared some tips that I wasn't aware of previously. It's great that Trezor provides this service! I'll use it again whenever I need some expert advice.

The Expert session was very valuable explaining the basics of self custody using our Trezor device. Together we followed the set-up for our wallet and step by step followed the recovery process. Each step of the way Shawn was encouraging, patient and knowledgeable. We feel more confident about our crypto experience.

The customer service was superb. Lidus assisted me in troubleshooting the problem I was having and brought the situation to an acceptable end. I have used Trezors for 5+ years and this was the first problem I encountered.

The explanations were helpful. Very direct.

Had a software issue with the Trezor desktop suite. Their support was quick to respond, provided detailed step by step information, which was easy to follow. They resolved the issue. I was very impressed and would like to make a special mention to Andrew who helped resolve the issue.

questions can be resolved eazily.

the whole experience was great, except the package was blocked by the custom. I suggest that a warning should be put somewhere when the order is placed. so the issue could be avoid earlier.

More confidence going into my wallet. The service provider was very knowledgeable.

Easy ish to use

Started with the Trezor One in the early days. It just got better with every upgrade/date. Never any security issues (if you follow their advice)

clear and concise. Not rushed. Digital assets are pretty new to me. Learning how to safeguard them is extremely important to me. So, I need to fully understand the procedures in safely securing them and feel very comfortable in doing so.

Shawn was outstanding. He guided me through the process and was very easy to understand. He answered all my questions. Could not have asked for a better experience.