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Privacy policy at Trezor
At Trezor, we are committed to protecting your privacy and personal information. Just as our hardware wallets keep your crypto assets safe and secure, our privacy practices are designed to safeguard the personal data you entrust to us.
In line with this commitment, we want to provide you with transparency regarding how we collect, use, and manage your personal information. This includes any data you may have shared while utilizing our services.
Below, we've outlined details of the types of personal data we collect from you, our primary reasons for collecting such data, the retention period for your data, and any additional notes of importance that may affect the handling of your data.
Data collection summary
| Action that triggers data collection | Details of collected data | Primary reason for data collection | How long is the data stored? | Additional notes |
|---|---|---|---|---|
| Order fulfillment upon purchase made from our eShop | First name, Last name, Address, Country, State, Phone number, Email | For processing and shipping orders and related payments | The data is stored for 90 days. After 90 days, all data for completed or canceled orders is deleted. | Exceptions apply for ongoing order-related issues. Invoice data is stored for 10 years in a separate encrypted environment. |
| Delivery of orders | First name, Last name, Address, Country, State, Phone number, Email | To ensure delivery to the correct address | The data is stored for 90 days. After 90 days, it is deleted from our and the fulfillment partner’s systems. | Data is shared with shipping providers based on user location. Exceptions apply for ongoing order-related issues. |
| Fiat payment processing (via third-party) | First name, Last name, Email, Phone, Address, Credit card | To process payments securely | Stored by third-party provider for up to 7 years | |
| Crypto payment processing (via third-party) | Transaction details including address and transaction IDs. Email in case of payment issues (e.g. overpayment/underpayment) | For refunds or addressing overcharges | Stored for 5 years after the termination of relationship with Trezor (by law) | |
| Customer service and support | First name, Last name, Email. Physical address in case of resends | To provide customer service and support | Data is anonymized for closed tickets after 120 days | Some tickets may include address, country, state, and phone number. Process enhancements are in progress to exclude this. |
| Support inquiries via the Hal ChatBot | To assist with order-related questions | Deleted after 24 hours | Order ID included for order inquiries | |
| Email marketing | First name, Last name, Email | For sending newsletter emails (only if opted-in) | Only deleted if unsubscribed | |
| Data operations | Physical addresses in case of resends (from support tickets) | To manage data operations | No data, including physical addresses, is stored | Only B2B data used; no personal data from trezor.io directly |
| Referrals | ||||
| Participation in customer referral program | Contact details (name, email address, social media accounts if connected); Log data (IP address, browser, timezone, geolocation, login details, OS and version); Data from retailer's store (order details and tracking); Interaction data (clicks, pages visited, actions taken, errors) | To manage the referral process, validate rewards, and prevent fraud | Stored without time limit to help prevent fraudulent activity | Data is processed by a third-party referral platform. Participation is optional and based on user opt-in. |