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How to wipe your Model T

 
TABLE OF CONTENTS
  • Wiping the memory of your Trezor Model T in Trezor Suite
  • What if I've lost my PIN and can't access Trezor Suite? (Factory reset in bootloader mode)
 

Wiping the memory of your Trezor Model T in Trezor Suite

The wipe feature enables you to delete all data associated with the pre-existing accounts, and settings associated with the device, such as the PIN, name, homescreen, and passphrase settings.
 

This particular method does not delete device firmware. Firmware is only deleted if your perform a factory reset while running the device in bootloader mode (see below)
 

Process
 

  • Connect your Trezor Model T and enter your PIN using the device touchscreen
  • Navigate to ‘Device Settings’ by clicking on the Settings gear icon in the top-right corner of Suite and selecting ‘Device’ from the drop-down menu
  • In the Device settings tab, scroll to the bottom where you will find the ‘Danger Area’
 
 
  • Select the first option named ‘Factory reset’
  • You will then need to confirm you understand that wiping your device deletes all data on the device and if you want to recover your funds, you must have a safe offline copy of your wallet backup (formerly recovery seed).
 
 
  • After selecting ‘Factory Reset’ you’ll then be prompted to confirm the action on the device by holding the 'Hold to confirm' button
 
 
  • Once the process is complete, you can perform the initialization procedure, either creating a new wallet or recover an existing wallet using your wallet backup
 

What if I've lost my PIN and can't access Trezor Suite? (Factory reset in bootloader mode)

In this instance, you need to enter bootloader mode. For the Trezor Model T, this is achieved through the following steps:
 

  • Open Trezor Suite
  • Connect your Trezor while continually swiping the screen (either up and down, or in a circular motion)
  • Then press the green check mark on the device touchscreen to 'Connect to host' and run in bootloader mode
  • You will then see confirmation dialogue that the device is connected in bootloader mode
 
 
  • Then click on the gear icon to 'Reset device or update firmware'
  • In 'Device settings' scroll down to the 'Danger Area' and select 'Factory Reset'
 
 
  • You will then need to confirm you understand that wiping your device deletes all data on the device and if you want to recover your funds, you MUST have a safe offline copy of your wallet backup
 
 
  • You will then be prompted to follow the instructions displayed on your Trezor, and press the green check mark to wipe the device
 
 
  • Once the process is complete, you can perform the initialization procedure, either creating a new wallet or recover existing wallet using your wallet backup