All articles
- Trezor devices
- Trezor Suite
- Connecting to Trezor Suite for web
- Update Trezor firmware
- Trezor Suite Desktop
- Biometric authentication
- Connect Trezor Suite to your node
- Getting to know Trezor Suite
- OS requirements for Trezor
- WalletConnect in Trezor Suite
- Download & verify Trezor Suite
- Installing Trezor Suite on MacOS
- Installing Trezor Suite on Windows
- Installing Trezor Suite on Linux
- Using Trezor Suite to manage your wallet
- Manage accounts in Trezor Suite
- Trezor Suite settings
- Addresses & transaction history
- Discreet mode in Trezor Suite
- Tor in Trezor Suite
- Multiple accounts in Trezor Suite
- Standard & Passphrase wallets
- Use new address for each transaction
- Labels in Trezor Suite
- QR codes in Trezor Suite
- Coin control in Trezor Suite
- Address hierarchy
- Locktime in Trezor Suite
- Managing Ethereum & ERC-20 Tokens in Trezor Suite
- Managing BNB Smart Chain & BEP-20 Tokens in Trezor Suite
- Transaction fees in Trezor Suite
- Replace-by-fee (RBF) Bitcoin
- Replace-by-fee (RBF) Ethereum
- Update Trezor device firmware
- Bitcoin-only firmware on Trezor
- Downgrade firmware Model One
- Downgrade firmware Model T
- Downgrade firmware Trezor Safe 3
- Downgrade firmware Trezor Safe 5
- Experimental Features in Trezor Suite
- Custom backend in Trezor Suite
- Deprecation and removal of standalone Trezor Bridge
- Full node via Electrum server
- Sign & Verify
- Trezor on Android
- Transitioning to new Windows certificates for Trezor Suite
- URI handlers for bitcoin payments
- Use OP_RETURN in Trezor Suite
- Trezor Suite Lite
- What is Trezor Suite Lite?
- Trezor Suite Lite features
- Security Tips for Trezor Suite Lite
- Trezor Suite Lite FAQs
- Send bitcoin in Trezor Suite Lite
- Transaction History in Trezor Suite Lite
- Verifying Trezor Suite Lite Addresses
- Public keys (XPUB) in Trezor Suite Lite
- Trezor FW authenticity check failed on mobile
- Trezor firmware authenticity check on mobile
- Balances Mismatch
- Passphrase wallets in Trezor Suite Lite
- Trezor Suite Lite with Multiple devices
- Backups & recovery
- General standards
- How to use a wallet backup
- Move crypto to a wallet with a new wallet backup
- Single-share Backup on Trezor
- SLIP39 FAQs
- Advanced recovery on Model One
- Check wallet backup on Model One
- Check wallet backup on Model T
- Check wallet backup on Trezor Safe 3
- Check wallet backup on Trezor Safe 5
- How to wipe your Model One
- How to wipe your Model T
- How to wipe your Trezor Safe 3
- How to wipe your Trezor Safe 5
- Recover wallet on Model One
- Recover wallet on Model T
- Recover wallet on Trezor Safe 3
- Recover wallet on Trezor Safe 5
- Advanced wallets
- Trezor Keep Metal
- Sending, receiving & staking funds
- Third-party wallet apps
- Trezorctl
- Bonus tools
Guides
Clear, step-by-step instructions for every task
- Supported assets
- Basics
- Glossary
- What is self custody?
- What is a hardware wallet?
- What is a Trusted Display?
- Trezor fundamentals
- Coins vs Tokens
- What is an NFT?
- Where are my coins stored?
- Public & private keys explained
- Keeping your wallet backup safe
- Trezor blockbook explorer
- What are smart contracts?
- What are dApps?
- What is a stablecoin?
- Advanced
- Security & privacy
- How Trezor keeps you safe
- Security & Safety in Trezor
- Trezor hardware: built-in security
- Entropy check
- Past security issues
- Secure Elements in Trezor Safe devices
- Trezor Firmware hash check
- Trezor firmware revision check
- Trezor Model One Firmware installation progress check
- Trezor Safe device authentication check
- Understanding Trezor wallet backups: 12, 20 or 24 words
- Unlocking the bootloader on Trezor Safe devices
- Personal security standards
Learn
Understand the ecosystem behind your Trezor
- Partner portal
- Product updates
- Trezor Expert
Other
Additional resources, insights, and helpful info
- Trezor Beer Fund
- Logistics
- Order & shipping FAQ
- Can I add an item to an existing order?
- Can I get a discount?
- Can I pick up my order?
- Can I return an opened product?
- Can you check if a device is genuine by its serial number?
- I got my Trezor from a reseller and it stopped working, can you replace it?
- Is it safe to buy a Trezor on Amazon?
- My product stopped working correctly, can I get a replacement or a refund?
- Where do you ship from?
- Where to buy Trezor
- Why is my box different from what is shown on the website?
- Orders & payments
- Can I change my invoice?
- Can I purchase as a company (without paying VAT)?
- Card payment issues
- Change email address
- Change or modify an order
- Confirmation email not received
- Crypto payment issues
- Crypto payments on the Trezor Shop
- Double charged for an order
- How to cancel an order
- Order limits and bulk orders
- Order shipping notification
- Privacy policy
- Privacy policy at Trezor
- Trezor Shop payment options
- Why was my order canceled?
- Shipping & delivery
- Warranty & returns
- Troubleshooting
- Coins & tokens
- Device issues
- Common hardware issues
- "Firmware is already installed"
- Firmware update issues
- How to enter PIN on Model One
- How to enter your PIN on Trezor Safe 3
- How to reset your PIN
- Is my device safe to use?
- Trezor FW authenticity check failed
- Trezor Safe device authentication check failed
- Trezor Suite doesn’t see my device
- Using Trezor after a long time
- Warning "Unofficial firmware detected"
- Third-party wallet app issues
- Trezor Suite issues
- Can I cancel or reverse a transaction?
- Commonly misspelled wallet backup words
- Discovery error issue
- Funds sent without your authorization
- I can’t sign my transaction
- I don’t see my crypto
- My crypto hasn’t arrived
- My transaction is still pending
- Passphrase & hidden wallets issues
- Trezor recovery issues
- Trezor Suite trade issues
Support
Troubleshooting, orders, and more
RMA - Return Merchandise Authorization
There are two possible ways to proceed with a damaged device:
-
Damaged upon arrival: If you received a damaged package or device, kindly send us a few photos of the shipping envelope with the label visible, along with images of the damaged items.
-
Device malfunction during warranty: If your device stopped working within the 2-year warranty period, please provide a short video demonstrating the issue, and we will initiate the RMA process accordingly.
Please contact Trezor support via our :chat[Chatbot Hal] if you have received an incorrect, faulty or damaged item, or experienced a malfunction during use.