All articles
- Trezor devices
- Trezor Suite
- Trezor Suite Desktop
- Addresses & transaction history
- Address hierarchy
- Bitcoin Account Types
- Bitcoin-only firmware on Trezor
- Coin control in Trezor Suite
- Custom backend in Trezor Suite
- Deprecation and removal of standalone Trezor Bridge
- Discreet mode in Trezor Suite
- Downgrade firmware Model One
- Downgrade firmware Model T
- Downgrade firmware Trezor Safe 3
- Downgrade firmware Trezor Safe 5
- Download & verify Trezor Suite
- Experimental Features in Trezor Suite
- Full node via Electrum server
- Installing Trezor Suite on Linux
- Installing Trezor Suite on MacOS
- Installing Trezor Suite on Windows
- Labels in Trezor Suite
- Locktime in Trezor Suite
- Manage accounts in Trezor Suite
- Managing BNB Smart Chain & BEP-20 Tokens in Trezor Suite
- Managing Ethereum & ERC-20 Tokens in Trezor Suite
- Multiple accounts in Trezor Suite
- OS requirements for Trezor
- QR codes in Trezor Suite
- Replace-by-fee (RBF) Bitcoin
- Replace-by-fee (RBF) Ethereum
- Sign & Verify
- Standard & Passphrase wallets
- Tor in Trezor Suite
- Transaction fees in Trezor Suite
- Transitioning to new Windows certificates for Trezor Suite
- Trezor on Android
- Trezor Suite settings
- Update Trezor device firmware
- URI handlers for bitcoin payments
- Use new address for each transaction
- Use OP_RETURN in Trezor Suite
- Using Trezor Suite to manage your wallet
- Trezor Suite Lite
- Balances Mismatch
- Passphrase wallets in Trezor Suite Lite
- Public keys (XPUB) in Trezor Suite Lite
- Security Tips for Trezor Suite Lite
- Send bitcoin in Trezor Suite Lite
- Transaction History in Trezor Suite Lite
- Trezor firmware authenticity check on mobile
- Trezor FW authenticity check failed on mobile
- Trezor Suite Lite FAQs
- Trezor Suite Lite features
- Trezor Suite Lite with Multiple devices
- Verifying Trezor Suite Lite Addresses
- What is Trezor Suite Lite?
- Backups & recovery
- Advanced wallets
- General standards
- Advanced recovery on Model One
- Check wallet backup on Model One
- Check wallet backup on Model T
- Check wallet backup on Trezor Safe 3
- Check wallet backup on Trezor Safe 5
- How to use a wallet backup
- How to wipe your Model One
- How to wipe your Model T
- How to wipe your Trezor Safe 3
- How to wipe your Trezor Safe 5
- Move crypto to a wallet with a new wallet backup
- Recover wallet on Model One
- Recover wallet on Model T
- Recover wallet on Trezor Safe 3
- Recover wallet on Trezor Safe 5
- Single-share Backup on Trezor
- Trezor Keep Metal
- Sending, receiving & staking funds
- Third-party wallet apps
- Trezorctl
- Bonus tools
Guides
Guides
- Basics
- Advanced
- Ethereum Internal Transactions
- EVM address checksum in Trezor Suite
- Lightning Network
- Pay-to-Public-Key-Hash (P2PKH)
- Pay-to-Script-Hash (P2SH)
- Udev rules
- What are BIPs & SLIPs?
- What is a change address?
- What is a public key (XPUB)?
- What is a Trusted Display?
- What is a UTXO?
- What is BIP32?
- What is BIP39?
- What is BIP44?
- What is coinjoin?
- What is FIDO2?
- What is GPG?
- What is multisig?
- What is Proof of Stake?
- What is Proof of Work?
- What is Shamir backup?
- What is Taproot?
- What is the blockchain trilemma?
- Supported assets
- Security & privacy
Learn
Trezors, Apps & Crypto
- Logistics
- Order & shipping FAQ
- Can I add an item to an existing order?
- Can I get a discount?
- Can I pick up my order?
- Can I return an opened product?
- Can you check if a device is genuine by its serial number?
- I got my Trezor from a reseller and it stopped working, can you replace it?
- Is it safe to buy a Trezor on Amazon?
- My product stopped working correctly, can I get a replacement or a refund?
- Where do you ship from?
- Where to buy Trezor
- Why is my box different from what is shown on the website?
- Orders & payments
- Can I change my invoice?
- Can I purchase as a company (without paying VAT)?
- Card payment issues
- Change email address
- Change or modify an order
- Confirmation email not received
- Crypto payment issues
- Crypto payments on the Trezor Shop
- Double charged for an order
- How to cancel an order
- Order limits and bulk orders
- Order shipping notification
- Privacy policy
- Privacy policy at Trezor
- Trezor Shop payment options
- Why was my order canceled?
- Shipping & delivery
- Warranty & returns
- Troubleshooting
- Coins & tokens
- Device issues
- Common hardware issues
- "Firmware is already installed"
- Firmware update issues
- How to enter PIN on Model One
- How to enter your PIN on Trezor Safe 3
- How to reset your PIN
- Is my device safe to use?
- Trezor FW authenticity check failed
- Trezor Safe device authentication check failed
- Trezor Suite doesn’t see my device
- Using Trezor after a long time
- Warning "Unofficial firmware detected"
- Third-party wallet app issues
- Trezor Suite issues
- Can I cancel or reverse a transaction?
- Commonly misspelled wallet backup words
- Discovery error issue
- Funds sent without your authorization
- I can’t sign my transaction
- I don’t see my crypto
- My crypto hasn’t arrived
- My transaction is still pending
- Passphrase & hidden wallets issues
- Trezor recovery issues
- Trezor Suite trade issues
Support
Trezor Support
My package arrived damaged
Physical damage:
If your Trezor device or other accessories arrived in damaged condition, please contact us via our Chatbot Hal and our team will help resolve your issue.
Issues with connecting your Trezor and associated error messages:
If your Trezor device is not working properly, such as:
- The screen of your Trezor device shows an error message
- Your device is not connecting
Please also prepare a photo or a video to explain the problem, which can expedite the process.
If you require further assistance, please contact us via our Chatbot Hal who will help resolve your issue.
We will get back to you as soon as we can.