All articles
Order & shipping FAQ
Need help with your order or delivery? Find clear answers here
- Can I add an item to an existing order?Orders can’t be modified once placed
- Can I get a discount?All pricing is final at checkout
- Can I pick up my order?All orders are shipped to your address
- Can I return an opened product?Tamper-evident products are non-returnable
- Can you check if a device is genuine by its serial number?Trezor devices don’t have serial numbers
- Delivery times and holiday shipping
- I got my Trezor from a reseller and it stopped working, can you replace it?Warranty depends on where you purchased
- Is it safe to buy a Trezor on Amazon?Our Amazon stock is securely managed
- My product stopped working correctly, can I get a replacement or a refund?What to do if your Trezor stops working
- Where do you ship from?Find out where Trezor products are shipped from
- Where to buy TrezorPurchase from Trezor or verified resellers
- Why is my box different from what is shown on the website?Security seals and layouts may differ
Stuck? We'll help you out.
Our support team and community are here to help you.