Own your data like a boss with Trezor

My problem was resolved quickly

When my safe 3 failed within 2 years, I wasn't sure what I would get with the customer support. After describing the issue, I was asked to upload a video showing the problem and evidence of purchase. Within 24 hours after I first reached out to support, I was told that my case had been reviewed and a full refund would be made. Having a device fail unexpectedly is disappointing but it is nice to get such quick responses when something goes wrong.

I’ve been using Trezor for several years now and own every model they’ve released. Overall, I’m very satisfied – the setup is always intuitive, and the Trezor Suite app remains user-friendly even when managing multiple devices. I appreciate the build quality and the consistent focus on security. Regarding their customer support, they respond relatively quickly and always get straight to the point, which isn't always the norm in the crypto world. The only minor downside is the occasional slow data sync within the app, but otherwise, it’s a top-tier product that I highly recommend.

Nick was patient and very thorough. Talked at our level. Easy to follow his instructions. Did not stress us about our time allotment. Excellent support experience.

I received a letter in the mail from what I thought was TREZOR. It really looked ligitimate. It was introducing Authentication Check, a new security feature designed to provide greater confidence in the safety of my transactions. It said it was mandatory and to avoid any distruption to my Trezor access, please scan the QR code and follow the instructions. Which I did, then they asked for my key phrase. Which finally caused a red flag to enter my brain. I stopped and contacted TREZOR via their website. I was told it was fraud. They also sent several video's to educate me.

I felt like the expert consultation was very helpful. The agent answered all of my questions and helped guide me through several processes. I would highly recommend.

Very prompt responses that offered solutions to the problem

Our Trezor expert was very helpful and knowledgeable.

Shawn was very knowledgeable and helpful. He was able to address my fears and concerns about using my Trezor. I would highly recommend him to anyone that has questions or needs help navigating using cold wallets for crypto.

Excellent customer relations. Fast response to my enquiry regards to phishing emails.

Shawn was so good! Crypto can be a bit confusing and stressful understanding all the angles of putting things together. But Shawn was super patient and calm and took the time to make things go very smooth. I was very very happy with the session. Glad I purchased it! It was worth it for sure. :)

I have found that creating more problems of my own can be ultimately sorted out after contacting support who have all the answers. I have requested help in the past and support has always come through. The technicals of Crypto are made more efficient through familiarisation and although progressing will require the readers attention. Have some trust in yourself and be assured the support team are there for you

Its easy to use. I can sleep and feel safe, really Trezor is an gamechanger.

Great support, personal, clear and available.

I emailed the company with an issue and I received a quick reply. Their explanation was easy to understand.

I had my Trezor expert consultation with Nick. This was my third consultation and each time I have had new and different things I needed help with. Nick was fantastic. Very professional, friendly and sooo knowledgeable about all things Trezor. This latest consultation was something that is not a common request, but it didn’t phase Nick, and we worked through my request with patience and great explanation. He gave me lots of great pearls of wisdom on safety and security, and at every step of the process, felt confident that it was going to be perfect, suit my requirements, and be safe and secure.

The support was very helpful, the Android application didn't work on my phone, but development found a solution and fixed the app. Thank You very much!

The Trezor expert was very patient and gave directions slowly and simply. It was much easier than I had anticipated.

My guide Shawn made the setup process simple. He has the patience of a saint!

Shawn answered every question I had, was patient and professional throughout the session, and added value I hadn't even anticipated. I appreciate that attention.