I live in a remote place.
I live on Svalbard, where the selected shipping companies generally don't deliver, but the Trezor customer service team found a solution for me so the delivery could be arranged.
I bought a trezor at full price and a…
I bought a trezor at full price and a few days later it went on sale before mine had arrived 40% off. I asked if they would honor the sale price and to my amazement they did, they refunded me the 40% they didn't have to do that. They clearly value a good experience and as such I will shop with them again.
Great service as always!
Great service as always. A+++
Arturo Armendariz,
yesterday
Completely worth the minimal cost for the 1:1 consultation!!
The Trezor agent I worked with (Daria) was amazingly helpful. She listened carefully to my questions and concerns I had about my new Trezor7 and answered clearly and completely. We covered a lot of ground in one hour! The benefit from the consultation was totally worth the minimal cost and will be leveraged for my future Trezor purchases. Thanks, Daria!
Ester took great of me when I had to…
Ester took great of me when I had to return some items I bought. She was courteous, professional and ensured my concerns got taken care of promptly and efficiently. Thank you Ester!
The entire experience was great
The entire experience was great! I was never completely comfortable with using the Trezors. Nick walked me through everything and made it very easy to understand.
I am now able to use my Trezors with complete confidence.
Fast Support
I appreciate the fast response. Crypto is still new to me so when something goes wrong, panic sets in FAST. I like how all my questions were answered directly - no bs round about responses ;)
I love how everything is open source!
I tried by myself to sort my pairing…
I tried by myself to sort my pairing XDC with 3rd partys to no avail.
Trezor expert Shawn sorted it in no time at all and gave me valuable isights into the handling of my assets. It was a valuable 1hr experience
I 100% recommend the onboarding offered…
I 100% recommend the onboarding offered by Trezor
Daria was understanding, she listened, explained everything in real easy terms and was patient.
She’s a credit to the brand Trezor.
Trezor support services are always…
Trezor support services are always quick and very helpful to resove delivery issue and love the team
Good service
Good service, Top Products
Super customer service
Super customer service. Really helpful!
Mathieu Landry,
4 days ago
Trezor is the Goat
Trezor is the Goat. Proud new owner of a Trezor device, these things are built to last. The support provided by Trezor is top notch. And everything is open source. One of the best hardware crypto wallet company out there. 100% made in Europe 🇪🇺
I had some serious questions about my Trezor
I had some serious questions about the security of my bitcoin on my Trezors The feedback and response time from Trezor was excellent. I have used their products for the last 7 to 8 years and have been very pleased and will be looking at their newest version that they are making available.
The Trezor folks are a pleasure to work with.
The Trezor folks are a pleasure to work with. Their
website is easy to navigate and includes links to helpful spec sheets and training resources.
Their customer service is excellent. They are happy to assist you, and communicate promptly if you have any questions or issues. They even offer a course you can take on their products and technology.
I ordered a Trezor 5, but by the time I received it, they had released the Trezor 7. I asked if I could return my 5 and get the 7. No problem! They sent me a return label for the 5, and processed a new order for the 7 as soon as they received the 5.
I find these folks professional, reliable, and very easy to communicate with.
Prompt and clear feedback.
The Trezor person assigned to me answered all my many questions with patience and clarity. I was then able to complete my trade. I highly recommend them.
Gloria W. Nye, Author,
6 days ago
Daria was extremely knowledgeable and patient
Daria was extremely knowledgeable and incredibly patient with me—I'm about as far from tech-savvy as it gets. She explained everything clearly and went over details whenever I needed. You never know who you’ll get when it comes to something as important as protecting your crypto, but she made the whole process simple and stress-free. She broke things down perfectly, and I left the session feeling completely comfortable moving forward.
Overall was great information that i…
Overall was great information that i was looking for to use my Trezor properly. Nick did not hesitate on any question i had. Money well spent!
Best of the best
Best of the best
Gytis Damaševicius,
6 days ago
Customer Service is Grade A
I had a simple issue where I was missing an email about my pre order of the new Trezor safe 7 and the customer support fixed my problem within a few hours. They have the best crypto wallet signing hardware on the market and everything they put out is open source. Great company, and Im glad i got a chance to try this new tech. Thanks Trezor.