Own your data like a boss with Trezor

Grat contact and customer service. My issue with the device was resolved within the days and replacement was offered. I would recommend Trezor to every crypto fan!

2 days prior to Trezor's announcement of their Black Friday discount, I purchased 2 Keep Metal backups. Each unit would be discounted by 30%. Obviously, I wanted the discount, but didn't want to order another 2 units because I wanted to save on resources and avoid the return fee. I explained my situation to Hal and was forwarded to a representative, who refunded me 30% of the total amount I paid.

Shawn was relatable and easy to communicate with. He immediately pinpointed where we should start with a security issue i wasn't really aware off, which is now rectified, so within our next session I can move confidently forward.

Great company.

all good...

I opened a ticket by support, because something was wrong in my wallet, old coin migrated to the new one, so it needed a migration/swap. With a little help from support I was able to migrate the coin successfully. Thank you.

The advisor knew the product, eas clear and concise on navigating through the process. That was very helpful

I had only one very short question for a Trezor rep and wondered if I would be wasting my one hour session and the money for it. Shawn was very professional and answered all of my questions with helpful explanation in simple English that I could understand. Because my wife had a hacker in her phone and computer, I wanted to have a proper call with a rep to secure my crypto investment. Thanks for all your help Shawn. Our IT person told me to stay off my email as well for the last two weeks so this response is late. I am ordering a second Trezor 5 for Deb as soon as I get this done. Looking forward to a bit more help to set up Deb`s Trezor when we get it.

I appreciate the touch screen interface on my Model T. I first bought a Ledger Nano wallet but found the user interface to be very primitive so I never actually used it. The Model T also interfaces nicely with Exodus, my favorite soft wallet.

Absolutely great customer service support.

Michelle was extremely helpful and explained everything clearly. Very friendly and helping to understand everything.

I'm very satisfied with how promptly Trezor responded to my question, with the detail of the clarifications, and with their overall attentiveness. As for the problem that led me to write - the daily phishing attempts - in fact I haven't had any more, so I would say that whatever they did is working! Many congratulations to the whole team who assisted me and dedicated themselves to this matter.

I had the pleasure of working with Nick to transfer (recover) my digital wallet from my old Trezor (original grey) to my Trezor Safe3. This situation was a bit confused so Nick had to spend a bit of time figuring out the best and least complex way of getting my all set up and working. Nick provided focused, confident and stellar support. I would highly recommend upgrading to one of the latest Trezor devices as there are much better systems integrated and no need to worry about- Trezor’s support team (especially Nick) will make sure you are well taken care of and covered for your crypto currency needs. Thanks again!! M

The support bot was actually helpful and got the details to a customer rep very efficiently. The rep resolved the issue almost immediately. The support that I needed was related to a promotion, so not even really an issue with the purchase. All around positive experience.

Bought a product. The next day was a black friday sale with 40% off. The company refunded the difference. Great product, too. Really fantastic. Very pleased.

Support’s response was quick and effective. Resolved my issue beyond my expectations. Definitely felt like a valued customer with the process.

Gentlemen was polite and patient. went smooth

Prompt, effective and personal support.

Trezor support does a great job!

Very clear explanation. No issues remained. Thank You so much