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Common problems
Where is my Ethereum?

Common issues and troubleshooting steps for Ethereum in Trezor Suite

My transaction is still pending

Learn about pending transactions and how to fix them

Is my coin supported?

Learn which coins are supported by your Trezor device.

Trezor Suite trade issues

Common issues exchanging in Trezor Suite application

Privacy policy

Our Privacy Policy and how we handle customer data

How to cancel an order

Learn how to cancel an order placed on Trezor Shop

Confirmation email not received

What to do if you have not received your conformation email from Trezor Shop

Card payment issues

Troubleshooting steps for issues with card payments on Trezor Shop

Refund process

Learn about the Refund process for Trezor Shop

Trezor Suite doesn’t see my device

Troubleshooting steps to take if your device is not recognized by Trezor Suite

Firmware update issues

Common troubleshooting steps if there was an issue updating the firmware of your Trezor device

Technical issues
Device Issues

Device Issues

Connect and update your Trezor.
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Trezor Suite Issues

Trezor Suite Issues

Solve your access, funds, and passphrase issues.
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Coins & Tokens

Coins & Tokens

Get answers to common issues with coins and tokens
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Third-party wallets

Third-party wallets

Troubleshoot connectivity and linking issues.
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Orders & Shipping
Order & Shipping FAQ

Order & Shipping FAQ

Learn how & where to buy Trezor products.
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Orders & Payments

Orders & Payments

Resolve payment & transaction issues.
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Shipping & Delivery

Shipping & Delivery

Find out where your order is now.
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Warranty & Returns

Warranty & Returns

Get the details of our return and refund policy.
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