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Order not shipped

Due to technical difficulties, some orders containing Trezor Model T wallets have been delayed. We apologize for the inconvenience and are working on a resolution. As soon as the parcel has been shipped you will be informed by email and provided with a tracking number.


If after two weeks you have not received confirmation that the order was shipped, please contact us by completing the form linked below.

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I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

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Please enter a valid email address.
Please enter a subject.
Please enter your message.
Please enter order token found in your invoice or order confirmation email. It is a 30-character long identifier of your order.
This is the tracking number of your package. If your package has not been shipped yet, you will not have a tracking number.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.