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Here you can find basic information related to logistics & shipping.

Purchase and warranty Complete orders, Trezor Shop, payment, authenticity, resellers, documents
Shipping and delivery Incomplete orders, status of my order, delivery information, customs and taxes

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How did you pay?

Transaction ID Please enter transaction identifier from Bitcoin network, Globee, GoPay, or Credit Card.

Order Token Please enter order token found in your invoice or order confirmation email. It is a 30-character long identifier of your order.

Tracking Number This is the tracking number of your package. If your package has not been shipped yet, you will not have a tracking number.

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I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Name

Email Address^*

Subject^*

Message^*

How did you pay?

Transaction ID Please enter transaction identifier from Bitcoin network, Globee, GoPay, or Credit Card.

Screenshot of the payment

Drag file(s) here or

Files must be less than 20 MB.

Are you a robot?^*

I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.