Help Center.

How can we help you?

No Results
Loading...
Loading...

Tracking number

There are three possible types of tracking IDs according to the shipping method you’ve chosen for your order.

Types of tracking IDs

Standard shipping: 13 characters (combination ID [letters and numbers] that starts with RR and ends with CZ)

DHL shipping: 1234567890 (ten digit ID)

UPS shipping: 18 characters (combination ID [letters and numbers] that always starts with 1Z)

Tracking portals

Standard shipping

DHL

UPS

Note: Orders sent via Standard shipping can also be traced on the website of the postal service in your country, if available.

For example, packages shipped to Russia can be traced with their local post tracker for more exact location. 

Error 404

Page not found.

The page could not be found on this server. Try to change the address and reload the page ...

Support Homepage

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
Please enter transaction identifier from Bitcoin network, Globee, GoPay, or Credit Card.
Please enter order token found in your invoice or order confirmation email. It is a 30-character long identifier of your order.
This is the tracking number of your package. If your package has not been shipped yet, you will not have a tracking number.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
Drag file(s) here or
Files must be less than 20 MB.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
Please enter transaction identifier from Bitcoin network, Globee, GoPay, or Credit Card.
Drag file(s) here or
Files must be less than 20 MB.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.

Contact form

Please enter a valid email address.
Please enter a subject.
Please enter your message.
Please enter order token found in your invoice or order confirmation email. It is a 30-character long identifier of your order.
This is the tracking number of your package. If your package has not been shipped yet, you will not have a tracking number.
I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.