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I want to return an order

Please understand, that Trezor devices are security products and are sealed to ensure the device has not been used before it reaches our customers. Our products cannot be resold or refunded once the holographic seals have been broken or the packaging has been opened.

You can return your order, as long as it meets the terms of our refund policy, please review them under section 8 of our e-shop Terms and Conditions: https://shop.trezor.io/static/shared/terms-conditions.pdf

A return request must be initiated within fifteen (15) days of your order being delivered. To qualify for a refund the product(s) must be returned unused and sealed in the original package with all original materials provided in their original condition.

If you'd like to initiate the return process of your order, please continue to the form.

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Please enter order token found in your invoice or order confirmation email. It is a 30-character long identifier of your order.
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I consent for Trezor Support to process my data via Freshdesk system and agree to the terms and conditions of the Privacy Policy.