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I want to return an order

Please bear in mind that refunds for returned orders can be claimed only when all necessary conditions have been fulfilled, and you will not receive a full refund.

Orders can be returned for refund only within 15 days from the day your package was received. More details can be found here.

1. If the Trezor box is not open, we will refund the cost of the Trezor product(s) once it has returned to us, minus the shipping costs you paid for this order to be both sent to you and returned to us. 

2. If the Trezor box is open, we will refund the cost of the Trezor product(s) minus 18 EUR for each unit (because of testing, refurbishing, and repackaging) and minus the shipping cost you paid for this order once it has returned. You are also responsible for the shipping cost of sending the returned product(s) back to us.

If you ordered more products in one parcel, you can also return only part of the order.

For example, from an order with two Trezor One White, you may return only one Trezor One White if you decide you don't want two. 

If you paid with Bitcoin, please also read the conditions for Bitcoin refunds.

If you fulfill the necessary conditions and still want to return your order, please submit a ticket here.

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