We are sorry, but customs duties or related taxes are not paid by us.
It is mentioned in our e-shop when you're confirming the conditions (otherwise the order could not be created):
"I understand that I am responsible for paying customs duties, local taxes, and other related fees, if applicable."
If you refuse to pay the customs and related taxes, the package will be sent back to us. Once it is returned, we can:
1) Resend the package, but you will need to pay the shipping cost again
2) Refund the price of your order minus the shipping costs
If you want to refuse the package even after the information above, please let us know via the form in the following step.