User data protection

SatoshiLabs has always had a strict policy in handling customer data. Generally, SatoshiLabs does not store any data about its users' devices, activity or personal data.

Trezor Device

SatoshiLabs does not track any of its devices, so the device and all of its hardware are never connected to the user and are completely interchangeable.

Trezor Device Packaging Barcode

Trezor device packaging has a barcode on its backside (for Trezor Model T, it is located at the bottom of the package). This barcode is specific to the product and is usually only relevant for warehouses and customs offices.

Trezor Device Packaging QR Code

The QR code on the side of the packaging is unique and specifies the origin of the device included in the package (batch number, day of manufacturing). In other words, it only provides information about distribution channels. The QR code is not connected to the device in any way, and after unboxing, it cannot be tied to any device or user.

Trezor Suite

• SatoshiLabs does not permanently log any user data.
• Trezor Suite only stores user data locally (Labels can be stored on Dropbox, or users can choose to store them locally).
• Wallet addresses, XPUB, etc., are only used in real-time, i.e., transmitted to the backends while using your Trezor device.
• If you opt in to anonymous data collection, this is only ever used for development purposes.
• You can read more about anonymous analytics in the Trezor documentation.

Orders and Privacy Policy

SatoshiLabs intentionally damages order data, including name, address, and telephone number.