Trezor Expert Onboarding Session
Trezor Expert Onboarding Session
Trezor Expert Onboarding Session

Trezor Expert Onboarding Session

New to Trezor or just want a no-fuss setup? Join a friendly, 1:1 live session (available in English) to get step-by-step help setting up your Trezor.

Correctly set up your Trezor hardware wallet
Discover how to manage your crypto
Boost your confidence in a 60-minute session
Onboarding Session
Onboarding Session
For new users to set up the wallet & understand basic principles of self-custody
Consultation Session
Consultation Session
For existing users to ask questions & receive guidance for advanced features
Price doesn't include a Trezor hardware wallet. Get one from the Trezor Shop.

How does
Trezor Expert help?

How does Trezor Expert help?
Set up with confidence
Get your hardware wallet set up, learn the basics, and feel good about using your Trezor in the crypto world.
Get a personal approach
Have your questions answered and learn about self-custody and crypto security in a one-on-one session.
Learn from the Experts
Find out how to navigate the crypto world safely and securely with your Trezor hardware wallet.
Made for everyone
Whether you're new to crypto, unsure about tech, or already familiar with hardware wallets, this session simplifies the process of setting up your Trezor.

This is how it works

1

Buy

Add a Trezor Expert Onboarding Session to the cart and complete your order. If you don’t have a Trezor hardware wallet, be sure to add one to your cart.
2

Book

Session booking
Once you complete your purchase, click on the link in your order confirmation email to book your session. Simply select a date and time.
3

Confirm

Session confirmation
You’ll receive a booking confirmation once everything is set. You can reschedule up to 72 hours before the start of your scheduled session.
4

Join

Grab your Trezor hardware wallet, sit by your computer, and click the session link in your email to join your Trezor Expert Onboarding Session. Happy Trezoring!
Trezor Expert Onboarding Session

Hardware Wallet
Setup Session

Personal 1:1 guide for Trezor hardware wallet setup
60-minute live, online Trezor Expert Onboarding Session in English
Available for all Trezor hardware wallets
*It’s necessary to have a Trezor device with you for this session.

Meet our TrezorExperts

Get to know our awesome team of Trezor Experts. They're here to walk you through setting up your hardware wallet with ease and give you the confidence to kickstart your crypto journey!
Daria
Eric
Lucien
Nick
Olivia
Rebecca
Shawn
Tristan
Will
John
Luther
Michelle

Session prep &
good-to-knows

Be sure to have both your Trezor hardware wallet and computer ready for the session.

Book your Trezor Expert Onboarding Session within 180 days of completing your order.

Keep sensitive info such as your or safe. Trezor Expert will never ask for it.

Feel free to turn on your camera during the session, but only the voice of the Trezor Expert is recorded for liability purposes.

Make yourself comfy in a quiet, private space (free from onlookers) with a stable connection.

Ask about other Trezor products or services, but we don't give financial advice.

Real people, real words

Shawn was Excellent customer service!!
Shawn was Excellent customer service!!! Knowledgeable and helpful in everyway.
Joshua S.,
yesterday
needed help to move assets
needed help to move assets, help was received, assets were moved, ----> Trezor #1
Randy,
yesterday
Impeccable support
Shawn helped me gain confidence again in my Crypto storage protocols and helped me recoup from the bad decisions I had made recently. He assisting me in setting up a new devise, wallet and transferring my crypto from one devise/wallet to a new one. I was ready to give up but now am determined more than ever to make this a real goer and secure more coins with Trezor. Thanks heaps for a great session and impeccable support!
Andrew Linton,
yesterday
consultation
I booked a consultation. I spoke with a nice and helpful instructor. Good explaining how to handle my device.
Alfred S.,
2 days ago
Would be great if you had a "notify me"…
Would be great if you had a "notify me" button for out of stock items and accessories. Highly responsive customer service!!
David Mateo,
3 days ago
Michelle
Michelle, Trezor Expect, gave me very helpful information on how to manage my Trezor 7 . I had many concerns and question which she answered with patience and knowledge. She gave me many things to think about concerning how to manage my crypto in this one hour session She gave me a list of resources to learn more and find answers about managing my crypto. Much appreciated advice !
Therese L.,
3 days ago
someone actually cared to help
It was easy to open a ticket. Someone got to me ASAP. That someone actually cared to help me and didn't refer me to FAQs.
Kristol,
4 days ago
Knowledgeable support at a reasonable price.
Ms. Daria was well prepared to lead Jackie and myself through the key steps to safely activate the Trezor Model T wallet. Most critical was Daria's ability to troubleshoot and bypass the Security. She calmly explained each step and its purpose. Daria demonstrated patience while going over sending/receiving cryptos. Her recap notes and examples supported every process she covered. I feel more confident to interact with my wallet. I have no hesitation reaching out to her (and Trezor) if I need assistance in the future. Thank you!
John S.,
4 days ago
Shipping issue quickly resolved
A labeling issue caused me to receive the wrong product from a verified Trezor distributor. Trezor stepped up and was able to send the correct package quickly and discretely. They handled my issue with care, friendless, and professionalism.
Mark,
4 days ago
The package was delivered incompletely…
The package was delivered incompletely but, after talk with the support, every thing was done and I received my fully package
Bernardo S.,
4 days ago
Excellent customer support and professional service
The support team was responsive, professional, and patient in helping me with my issue. They provided clear explanations and followed up properly until everything was resolved. I really appreciate their assistance and commitment to customer satisfaction. Thank you, Trezor team.
Nasrullah Syaifudin,
4 days ago
Onboarding Agent experience
Onboarding agent Shawn was very helpful, clear and informative. Greatly elevated my comfort level to utilize cild storage.
Michael W.,
4 days ago
prompt attention
prompt attention
Thomas,
4 days ago
CONFIDENCE
I really enjoyed the knowledge i learned from Shawn on our review . He explained the questions i had perfect and made it easy to understand. I feel more confident at using my TREZOR 5 NOW .
Darren Richter,
5 days ago
Great peoples skills
Great peoples skills , integrity and professionalism Thank you
Dimitri Nicolakos,
6 days ago
10 out of 10
Every aspect of my experience was at 10 out of 10.
Michael Serwa,
last week
My computer runs on an Intel processor
My computer runs on an Intel processor, which is not supported via the STANDARD download. Customer Service quickly resolved the issue by sending a link to software that supports Intel.
Mike Mutz,
last week
Shawn was excellent
Shawn was excellent
James L.,
last week
competence & speed
The Trezor team is highly efficient in resolving any issues a client may encounter. Professionalism and speed are their middle name!
Konstantinos Klitschko,
last week
Very fast response on customer requests
Very fast response on customer requests
Holger,
last week
Rated 4.6 / 5 based on 1608 reviews. Showing our 4 & 5 star reviews.

Frequently asked questions

Who is a Trezor Expert Onboarding Session for?
A Trezor Expert Onboarding Session is for individuals seeking hands-on hardware wallet setup, basic training, security insights, and a confidence boost with their Trezor device in a live, personalized session led by a certified Trezor guru.
Do I need a Trezor hardware wallet for the session?
Yes, it’s necessary to have a Trezor hardware wallet with you during the session. This ensures you can follow the setup process step by step, enabling our Trezor Expert to provide tailored guidance for your Trezor device.
Which hardware wallet is the Trezor Expert Onboarding Session compatible with?
Trezor Expert Onboarding Sessions are available for all Trezor hardware wallets.
How do I schedule my Trezor Expert Onboarding Session?
After completing your order on the Trezor Shop, you’ll get a purchase confirmation email with a link to schedule your session. Select a date and time from the available options, and you’ll soon be on your way to setting up your Trezor.
Can I reschedule my session?
You can reschedule your Trezor Expert Onboarding Session once, but you must do so at least 72 hours before the session begins. Rescheduling isn’t possible if your session is scheduled to start within 72 hours.
How do I prepare for the session?
After completing your order, you’ll receive a link to watch a prep video. Additionally, make sure you have a compatible USB cable, pen, stable internet connection, secure environment, and your Trezor device ready in your hands.
What topics will the session cover?
Trezor Expert Onboarding Sessions are designed to get your Trezor hardware wallet up and running. This includes connecting your Trezor, setting up a PIN, creating a wallet backup, and a general overview of the Trezor Suite app.
Is the Trezor Expert Onboarding Session secure?
Yes! The Trezor Expert Onboarding Session is designed for your privacy and security. No private data is shared during the session. Only the voice of the Trezor Expert is recorded for liability purposes.