Trezor Expert Onboarding Session

perfect service, fast delivery and amazing support. They really do take care of you

The initial package wasn't delivered to my address and both trezor and delivery company couldn't find it but trezor was able to send me another one. Customer support was prompt and professional!

Tristan was great, simplified the process and gave me confidence to use Trezor and explained everything thoroughly.

The customer support was absolutely amazing. Every question I had was answered quickly and clearly, and they went above and beyond to make sure I felt confident and supported throughout. It’s rare to find a team that’s this responsive, knowledgeable, and genuinely helpful. I couldn’t be happier with the experience!

10/10. Super quick responses and Dominik was very helpful and patient. Love this hardware!

John was technically knowledgeable, patient with obvious people skills.

I discovered that my crypto funds on my Trezor One device wallets were not accessible on 10/11/2025. I emailed your support on 10/12 and promptly received the help I needed via a series of exchanged emails with agent Libor to wipe and restore my wallet successfully. I am QUITE happy to recover access to my cryptos!

I had a problem with my device, and they promptly sent me another one. It arrived very fast. Excellent, would recommend.

Shawn was very helpful and lots of patience apperceptive of this

I genuinely appreciate Daria's patience and professionalism during my onboarding session. She explained things thoroughly and in easy to understand terms. She encouraged me to ask questions throughout rather than waiting until the end of the session. She is also prompt and sent me a follow up email with useful information. I am grateful to Daria and Trezor for making such sessions available. Best wishes Daria and my sincerest thanks for your help!

This was so worth the cost - the guide was knowledgable and so helpful explaining everything patiently and completely -

Daria really knew her stuff and presented with confidence and, yes, much patience. That helped a lot. I was surprised at how accurate and helpful the follow up email was. Loved all the attached links too. She was so congenial through it all and seemed like someone I would like to have as a friend. Only, problem I had was with the Trezor device itself. Much too small to accommodate the size of my fingers, causing me to hit more than one box at at time.

The questions I had concerned the Digital Signature that is required now when transferring Crypto to an Exchange. The fast reaction to my mail and the support I got during during working on the issue was very good. The issue was solved and my questions answered to my fullest satisfaction.

My Trezor would not turn on after a firmware update, I contacted the Trezor support team, they were straight forward, they told me a quick process I had to do in order to get it replaced. A couple of weeks later I received a brand new device. Impressive support team! Well done!

Daria is super smart and has a wonderful personality

This is my second rave review of the personal assistance and encouragement I have received (completely unexpected) from the Trezor Experts Department. I'm a novice with my Trezor wallet. Not only was my Trezor expert (Daria) outstanding and patient in teaching me how to use it, but a few days later, when I wasn't sure how to re-schedule my next appointment with her, I received a personal email (from Eric), with not only instructions, but also with appreciation and genuinely cheering me on. Not at all what I'm used to in the tech world. I find this kind of genuine, personal care to be extraordinary in my experience. It literally made my day. Highly recommended!

I got always professional help in reasonable time from Trezor helpdesk

The Trezor expert was very professional, knowledgeable, polite and patient.

Trezor and the help desk are being outstanding, really is much more than I expected.

Highly recommend. Wanting to ensure I was confident with the product I purchased the Trevor expert. Great professional customer service. Checked my knowledge, experience, privacy, before proceeding with setup. Answered my questions, and explained functionality and walked through its use. Thank you