All articles

Common problems

Where to buy a genuine Trezor hardware wallet
Purchase from Trezor or verified resellers
Are there discounts or promotions for Trezor products?
All pricing is final at checkout
"Firmware is already installed"
Reinstalling firmware requires device reset
Dusting attacks & airdrop scam tokens
Understand risks of unexpected crypto deposits
Is my coin supported?
Check which assets are supported
Is my device safe to use?
Trezor Suite doesn’t see my device
Resolve connection errors with your Trezor
What are address poisoning attacks and how to avoid them
Recognize and avoid copy–paste scams
My transaction is still pending
Troubleshoot stuck transactions
Fix "Discovery error" or funds not loading in Trezor Suite
What to do if wallets won’t load
How to reset your Trezor PIN using factory reset
Reset Trezor and recover with your backup
Using Trezor after a long time
Pick up where you left off safely
I don’t see my crypto
Troubleshoot missing coins or tokens
Ethereum or tokens not showing in Trezor Suite
Find missing ETH or tokens
Troubleshoot wallet backup and recovery problems
Fix errors during wallet recovery
Passphrase & hidden wallets issues
Use the exact passphrase to unlock hidden wallets
Firmware update issues
Fix problems updating your device firmware
Logistics

Logistics

Order status, shipping, and returns
All articles

Troubleshooting

Find answers and fix issues
All articles

Stuck? We'll help you out.

Our support team and community are here to help you.
Go to Trezor forum
;