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LearnSupport

Common problems

How to reset your PIN

What to do if you forgot or lost your PIN for your Trezor device

My transaction is still pending

Learn about pending transactions and how to fix them

Is my coin supported?

Learn which coins are supported by your Trezor device.

Trezor Suite trade issues

Common issues exchanging in Trezor Suite application

Where is my Ethereum?

Common issues and troubleshooting steps for Ethereum in Trezor Suite

Trezor Suite doesn’t see my device

Troubleshooting steps to take if your device is not recognized by Trezor Suite

Refund process

Learn about the Refund process for Trezor Shop

Warranty & Refund policy

Learn about the warranty & refund polices for Trezor Shop

Third party wallet connectivity issues

Learn how to troubleshoot common connectivity issues with third party wallets

Firmware update issues

Common troubleshooting steps if there was an issue updating the firmware of your Trezor device

Issues with Ronin

Troubleshooting common issues with Trezor wallets and Ronin

Technical issues

Device Issues

Device Issues

Connect and update your Trezor.
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Trezor Suite Issues

Trezor Suite Issues

Solve your access, funds, and passphrase issues.
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Coins & Tokens

Coins & Tokens

Get answers to common issues with coins and tokens
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Third Party Wallets

Third Party Wallets

Troubleshoot connectivity and linking issues.
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Orders & Shipping

Order & Shipping FAQ

Order & Shipping FAQ

Learn how & where to buy Trezor products.
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Orders & Payments

Orders & Payments

Resolve payment & transaction issues.
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Shipping & Delivery

Shipping & Delivery

Find out where your order is now.
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Warranty & Returns

Warranty & Returns

Get the details of our return and refund policy.
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