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Order & shipping FAQ
Need help with your order or delivery? Find clear answers here
- Can I add an item to an existing order?Orders can’t be modified once placed
- Can I get a discount?All pricing is final at checkout
- Can I pick up my order?All orders are shipped to your address
- Can I return an opened product?Tamper-evident products are non-returnable
- Can you check if a device is genuine by its serial number?Trezor devices don’t have serial numbers
- Delivery times and holiday shipping
- I got my Trezor from a reseller and it stopped working, can you replace it?Warranty depends on where you purchased
- Is it safe to buy a Trezor on Amazon?Our Amazon stock is securely managed
- My product stopped working correctly, can I get a replacement or a refund?What to do if your Trezor stops working
- Where do you ship from?Find out where Trezor products are shipped from
- Where to buy TrezorPurchase from Trezor or verified resellers
- Why is my box different from what is shown on the website?Security seals and layouts may differ
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