Trezor Expert Onboarding Session

The initial instructions didn't work for me, but with a little effort on my part, I was able to figure out what to do to get the recovery code on my Trezor re-instated. And it worked out easily after that.

I researched a lot of different cold wallets prior to deciding on which one was the best for me. I am new to this space and I wanted to do everything right and I came in with the mindset of investing here and there with money that I could be okay losing if it came down to that while learning. I took the approach that there was no pressure and just looked at it as adventure. I tried another wallet and decided that I would use that one for my "burner" wallet and use the Safe 7 as my main one. I ordered it came fast. I remembered learning to inspect the packaging for any signs of tampering and it was as it should be and the security sticker was at the bottom. It was super easy to connect and set up. The setup includes checking the if the wallet is authentic and it tells you. The Safe 7 is easy to navigate and it pairs nicely with the software and overall, my experience has been really great. The haptic feedback when navigating the device is really nice and the sturdiness of the wallet makes me feel like it will last. The colors are nice and I chose the green. I think the device has a very appealing and high-end look to it. Overall, I really feel like this is great option for me.

Nick made my day! I thought I had lost a fair amount of crypto and he found it in about 5 minutes. We concluded a very productive session with a 'send' BTC transaction which just posted in my Coinbase account. Thanks Nick, Ray

Instructions are sometimes too technical for the average user to understand. But the personnel working at HELP are very good and always come back to you offering further service.

Great support team. Very helpful.

Very helpful and excellent customer support.

It's a real pleasure to use Safe7. I had an older model for three years, which I just replaced. I've had plenty of problems with platforms like Binance and Coinbase, but never with Trezor. Total freedom to send or receive without ceilings or limits, and often instantly. Of course, you have to be careful before confirming a transaction, as they are irreversible.

I got a problem of visibility of my tokens on Trezor Suite and it was resolved with a precise advice of Trezor team. Thanks a lot!

All went perfectly well with a replacement of a faulty Trezor. Thank you.

They were quickly responsive to address my concern. Highly recommend Trezor over every other hardware wallet.

My problem was resolved quickly

When my safe 3 failed within 2 years, I wasn't sure what I would get with the customer support. After describing the issue, I was asked to upload a video showing the problem and evidence of purchase. Within 24 hours after I first reached out to support, I was told that my case had been reviewed and a full refund would be made. Having a device fail unexpectedly is disappointing but it is nice to get such quick responses when something goes wrong.

I’ve been using Trezor for several years now and own every model they’ve released. Overall, I’m very satisfied – the setup is always intuitive, and the Trezor Suite app remains user-friendly even when managing multiple devices. I appreciate the build quality and the consistent focus on security. Regarding their customer support, they respond relatively quickly and always get straight to the point, which isn't always the norm in the crypto world. The only minor downside is the occasional slow data sync within the app, but otherwise, it’s a top-tier product that I highly recommend.

Nick was patient and very thorough. Talked at our level. Easy to follow his instructions. Did not stress us about our time allotment. Excellent support experience.

I received a letter in the mail from what I thought was TREZOR. It really looked ligitimate. It was introducing Authentication Check, a new security feature designed to provide greater confidence in the safety of my transactions. It said it was mandatory and to avoid any distruption to my Trezor access, please scan the QR code and follow the instructions. Which I did, then they asked for my key phrase. Which finally caused a red flag to enter my brain. I stopped and contacted TREZOR via their website. I was told it was fraud. They also sent several video's to educate me.

I felt like the expert consultation was very helpful. The agent answered all of my questions and helped guide me through several processes. I would highly recommend.

Very prompt responses that offered solutions to the problem

Our Trezor expert was very helpful and knowledgeable.

Shawn was very knowledgeable and helpful. He was able to address my fears and concerns about using my Trezor. I would highly recommend him to anyone that has questions or needs help navigating using cold wallets for crypto.

Excellent customer relations. Fast response to my enquiry regards to phishing emails.