Trezor Expert Onboarding Session
Trezor Expert Onboarding Session
Trezor Expert Onboarding Session

Trezor Expert Onboarding Session

New to Trezor or just want a no-fuss setup? Join a friendly, 1:1 live session (available in English) to get step-by-step help setting up your Trezor.

Correctly set up your Trezor hardware wallet
Discover how to manage your crypto
Boost your confidence in a 60-minute session
Onboarding Session
Onboarding Session
For new users to set up the wallet & understand basic principles of self-custody
Consultation Session
Consultation Session
For existing users to ask questions & receive guidance for advanced features
Price doesn't include a Trezor hardware wallet. Get one from the Trezor Shop.

How does
Trezor Expert help?

How does Trezor Expert help?
Set up with confidence
Get your hardware wallet set up, learn the basics, and feel good about using your Trezor in the crypto world.
Get a personal approach
Have your questions answered and learn about self-custody and crypto security in a one-on-one session.
Learn from the Experts
Find out how to navigate the crypto world safely and securely with your Trezor hardware wallet.
Made for everyone
Whether you're new to crypto, unsure about tech, or already familiar with hardware wallets, this session simplifies the process of setting up your Trezor.

This is how it works

1

Buy

Add a Trezor Expert Onboarding Session to the cart and complete your order. If you don’t have a Trezor hardware wallet, be sure to add one to your cart.
2

Book

Session booking
Once you complete your purchase, click on the link in your order confirmation email to book your session. Simply select a date and time.
3

Confirm

Session confirmation
You’ll receive a booking confirmation once everything is set. You can reschedule up to 72 hours before the start of your scheduled session.
4

Join

Grab your Trezor hardware wallet, sit by your computer, and click the session link in your email to join your Trezor Expert Onboarding Session. Happy Trezoring!
Trezor Expert Onboarding Session

Hardware Wallet
Setup Session

Personal 1:1 guide for Trezor hardware wallet setup
60-minute live, online Trezor Expert Onboarding Session in English
Available for all Trezor hardware wallets
*It’s necessary to have a Trezor device with you for this session.

Meet our TrezorExperts

Get to know our awesome team of Trezor Experts. They're here to walk you through setting up your hardware wallet with ease and give you the confidence to kickstart your crypto journey!
Daria
Eric
Lucien
Nick
Olivia
Rebecca
Shawn
Tristan
Will
John
Luther
Michelle

Session prep &
good-to-knows

Be sure to have both your Trezor hardware wallet and computer ready for the session.

Book your Trezor Expert Onboarding Session within 180 days of completing your order.

Keep sensitive info such as your or safe. Trezor Expert will never ask for it.

Feel free to turn on your camera during the session, but only the voice of the Trezor Expert is recorded for liability purposes.

Make yourself comfy in a quiet, private space (free from onlookers) with a stable connection.

Ask about other Trezor products or services, but we don't give financial advice.

Real people, real words

Excellent customer service
Excellent customer service. Fast and efficient.
Jose,
10 hours ago
Shawn is very easy to talk with
Shawn is very easy to talk with, and gives his opinion on safety issues with connecting to other wallets and why it is better to not connect with these, and leave my Trezor completely separate.Good advice....Patient as always while checking wallet addresses and navigating around Trezor Suite,which is a great platform to use.
Edward Timms,
yesterday
Shawn made the experience
Shawn made the experience! He was on time, knowledgeable, informative, patient and pleasant. He listened to my questions and concerns and helped me alleviate my concerns. The session was worth every penny.
James A.,
2 days ago
I had my issues taken care of and the…
I had my issues taken care of and the customer service from Lidus was great. Hope he is paid very well and has good luck coming his way.
Daniel V,
2 days ago
Amazing and safe would recommend for UK…
Amazing and safe would recommend for UK users
T G,
2 days ago
Reviewing the process of how to use the…
Reviewing the process of how to use the cold wallet was very helpful. I was able to do some transactions with Robinhood, but I have now been deactived from Robinhood..
Sofy,
4 days ago
Great Customer Support!
I recently experienced an issue with my Trezor Safe 7 and was very impressed with the quick and helpful support I received from Trezor! They responded promptly and worked efficiently to resolve my issue.
P. B. O.,
4 days ago
1st Time User
Team was patient and respectful when dealing with a 1st time user and novice with such devices. In the end it was a simple and obvious solution, but Andrew was detailed and very patient
Robert F.,
5 days ago
I bought a hardwallet nano
No problem thanks
Vicky,
last week
Resolved my issue in a timely and…
Resolved my issue in a timely and professional manner Great job !
Spencer E,
last week
They helped me out figure things out…
They helped me figure things with patinetnce and understanding. Their support and how they operate is next level. Highly recommend Trezor for their hardware and tech support. Really professional 5💚
Mo G.,
last week
Most reliable brand of hardware wallets
Most reliable brand of hardware wallets. After 10 years of use of various models, I prefer Trezor devices over the competitors. Support provides clear technical details when asked. The devices and software have improved, and the really old ones still work as reliably as when I first got them.
Sean,
last week
Responsive and as helpful as can be.
Responsive and as helpful as can be.
Michael Krahn,
last week
This was my second experience with the…
This was my second experience with the Trezor Expert Team for a consultation session. This session was to walk me through the nuts and bolts of how to use, fund, trade and transfer crypto on the Trezor. Once again I give it a 5 star rating and highly recommend this service for anyone new to using a hardware wallet. Thanks Shawn!!!
jdpded,
last week
The Trezor Expert
The Trezor Expert, Nick, was very knowledgeable, pleasant and helpful in a variety of areas related to Trezor's Wallets. He was patient to address my questions. I am also grateful that I was able to communicate with an Expert from Trezor, a Company which I have been a customer of for many many years.
Joseph,
last week
Phishing
The response was quick and relevant to my question.
Bernard,
last week
I had never bought crypto before
I had never bought crypto before, so security is the main priority for me. Shawn was excellent and talked me through the setup of my Trezor cold wallet, explaining the principles clearly. By the end of the session, I finally understood the details and will be using the Trezor 5 to make sure all my crypt assets are safe.
Cook,
last week
Helpful support
Helpful support, within two mails my missing asset was on my wallet. Thank you so much <3
Chris,
last week
Trezor responds quickly and clearly
Trezor responds quickly and clearly. They back their excellent product with prompt, polite, and effective customer service.
Peg Sheldrick,
last week
GREAT PROFESSIONAL AND REALY HELPFUL.
GREAT PROFESSIONAL AND REALY HELPFUL.
Ciro Angelo,
last week
Rated 4.6 / 5 based on 1780 reviews. Showing our 4 & 5 star reviews.

Frequently asked questions

Who is a Trezor Expert Onboarding Session for?
A Trezor Expert Onboarding Session is for individuals seeking hands-on hardware wallet setup, basic training, security insights, and a confidence boost with their Trezor device in a live, personalized session led by a certified Trezor guru.