Trezor Expert Onboarding Session

I originally chose the Trezor Safe 7 product after researching the company and product. I was very impressed with the company history (related to Bitcoin) and of course commitment to security. The Safe 7 I ordered arrived without the specified holographic seal covering the USB-C port. I immediately contacted Trezor support and "Ben" assisted me with correcting the issue. Ben's follow through was timely and excellent. After confirming the issue with the original device Trezor (Ben) had a replacement sent to me. I could not ask for anything further from a company. The issue was corrected immediately and to my full satisfaction. Thanks to Ben's professional actions. I plan to purchase another hardware wallet from Trezor in the future, the company has proven they value thier customers.

Great service, great product!

Fast & responsive customer service. I received the answers to my questions promptly. Trezor was the first hardware wallet I bought many years ago & will happily be a returning customer.

I’m absolutely so glad I selected to have a profession Expert session with my Trezor wallet purchase. Jim was so professional patient and made sure to make sure I was comfortable with my wallet. From the very beginning he made sure I was always able to understand what was needed to be successful and knowledgeable with my wallet before our meeting was over I appreciate the service greatly and highly recommend it to everyone

Top Service, very friendly and helpful. Many thanks for your support.

The support team was knowledgeable, but most importantly performed excellent follow up and wouldn't dismiss my case until it had come to a successful conclusion. On their own initiative they checked back with me

The guys from Trezor were great in helping me with some technical issues!

I asked for help with a problem and the Trezor team were quick to respond and provided excellent service

I was so worried about crypto and going out into this new world and my first transaction went into tokens and not crypto so I couldn't find it! I assumed the customer service would all be automated and I would get nowhere but in fact, they were amazing! The tone of the emails treated me like a person, reassured me and dealt effectively with my problem. If only all customer service was like this!

Jack was AMAZING!!! I let him know how nervous I was because I am so new to crypto and cold wallets and he was patient, encouraging, and reassuring. Thank you Jack. I would, and am highly recommending Trezor to my friends that are in the same boat as me. As for the Trezor team, I believe you nailed it. No stone was left unturned.

thanks for your help today Nick! you were super helpful and made the process of recovering my assets easy and efficient. Sorry my eyesight led to a few bad entries on my recovery keys. i appreciated all your cautions about the various risks, and your explanations of the various options along the way. i thought your help today was well managed, well presented, confidential, and efficient. i was impressed with the way the whole system worked - using the recovery key was pretty ingenious

Crypto is very new to me. Jack, and trezor are an instrumental part of ensuring security. This was easily understood and easy to apply. All questions were answered expertly.

Very enjoyable experience during the onboarding setup call. I was able to set the pace and ask questions. Questions were expertly answered and we then moved on when I was comfortable. Did not feel rushed to end the call in a specific timeframe.

Jan provided prompt customer service, helping with my issue and leaving my ticket open for follow up, issue resolved. Much appreciated 🙌

I bought a Trezor Safe 3 and the experience has been great so far. The device feels very secure, intuitive for beginners, and comfortable to use, even for everyday transactions. What impressed me the most was the customer support. My original package was stolen during shipping, and the Trezor support team handled the situation with a lot of patience and professionalism. They were kind, responsive, and helped me solve everything without making the process stressful. Really happy with both the product and the support behind it. Highly recommended.

Quick response. Positive attitude. Excellent customer service.

I had a very successful session with Shawn from Trezor. He was on time and very pleasant to speak to. Not only did he answer all my questions to my satisfaction, but offered points and informative tips that I didn't think to ask about. The amount of time saved going through Shawn vs doing the setup myself was substantial. I would highly recommend Trezor support, and Shawn specifically

got on to it pronto and reassuring things will be sorted

I'm feeling safe now for my assets

Shawn helped me to recover my Trezor Wallet and successfully complete other transactions. He is Very patient, knowledgeable and easy to understand. I would defintly recommend his assistance!