Trezor Expert Onboarding Session

The support team answered me and helped me with my problem, providing a solution quickly.

Shawn was very patient and thoughtful in helping me get my Tresor set up properly. He was very easy to understand and made the whole process a comfortable situation. I highly recommend his services as working with cryptos can be very complicated and stressful. Shawn made it easy!

72 Male that likes to talk to people in person..these guys /girls have changed my mind..great service

The bot was very good at solving my problem…it did also put support onto my problem as well which was swiftly solved.

Patience! Thank you for your understanding of my situation. I really appreciated working with Shawn.

I've recently received my Trezor safe 7 - it's very easy to use (consider me a rookie in hard wallets), miles easier from binance in terms of receiving/sending cryptos) and a quick, honest and great support. HIGHLY RECOMMEND

I had my Trezor onboarding with Nick who was really nice and very patient with me. I was linking up my second Trezor to my Trezor suite, and he made it all easy, and gave me some fabulous advice on safety and security. I really like how easy it is to use and navigate. Very intuitive.

John was very helpful and excellent communicator with the process of setting up Trezor. His patience and step by step guidance was reassuring . Thank you.

I ordered 2 Trevor Safe 7’s and noticed they shipped from different locations so emailed Trezor and Martin replied assuring me that both locations were legit, he asked me to photograph the devices when they arrived which I did, he then confirmed all looked good and asked me to confirm that there was no firmware installed, which again I did. I then noticed that 4 seed words were identical in the setup of the 2 devices, which I considered statistically impossible but again Martin assured me this was normal for the type of wallets, ie single seed, not multi sig. I consider this great that I decided to add 2 more devices. At the same time I had ordered a ledger nano x which arrived with a dead battery and the message: cannot charge.

The support requested screenshot and video to illustrate the situation in the very first email. Not a difficulty for me, I sent the media. In the meanwhile I solved my issues and sent an email informing them about it. The reply from the support was confirming my understanding (with informative screenshots) and highlighted that my tickets still demonstrates there was a room for improvement in the Trezor Suite app UI/UX. I felt supported and heard. The support member engaged in the product quality. Issues solved and improvement being shared with the dev team. Very good.

Everything was great. Tristan solved our problem very professionally and helped us with additional questions.

Excellent Customer support team,

The process to solve the issue was fast and efficient

Nick, the Trezor Expert, was friendly and explained everything simply and slowly. The product software and hardware worked seamlessly and I experienced zero problems setting everything up.

Shawn was very knowledgeable. He was professional and gave best practices. He made the onboarding process very simple and I have the full assurance that I have chosen the correct product for my crypto needs.

This was my first time setting up a hardware wallet. Shawn was a pleasure to work with in setting up the trezor wallet. He was incredibly helpful by making sure I understood the fundamentals of protecting assets on the platform including protection from scams. I would highly recommend anyone who is looking to take ownership of their digital assets to get a Trezor wallet and do the expert onboarding session.

I had a Trezor device become unresponsive following a firmware update, which is obviously stressful given the nature of the product. From start to finish, the support team handled the situation professionally and with a strong focus on security. Support clearly explained each step, verified proof of purchase, and guided the replacement process in a way that prioritised preventing misuse of faulty hardware. Communication was consistent, expectations were set clearly, and follow-ups were timely. The replacement was approved and shipped via DHL, arrived as advised, and was received with factory seals intact. While the process is understandably strict, it felt appropriate given the security context, and I appreciated that no shortcuts were taken. Overall, this was a solid example of responsible customer support for a security-critical product. I’m satisfied with the outcome and confident continuing to use Trezor hardware.

For some reason my Trezor stopped working. (I had my seed phrase, and my crypto was safe) I was pleased that Trezor replaced my defective Trezor.

Some bugs here and there. Relatively cheap lowest tier device (on sale), has sane security policies. Not the best support for coins.

Shawn is very knowledgeable and was able to answer all my questions. He also shared some tips that I wasn't aware of previously. It's great that Trezor provides this service! I'll use it again whenever I need some expert advice.