Trezor Expert Onboarding Session
Trezor Expert Onboarding Session
Trezor Expert Onboarding Session

Trezor Expert Onboarding Session

New to Trezor or just want a no-fuss setup? Join a friendly, 1:1 live session (available in English) to get step-by-step help setting up your Trezor.

Correctly set up your Trezor hardware wallet
Discover how to manage your crypto
Boost your confidence in a 60-minute session
Onboarding Session
Onboarding Session
For new users to set up the wallet & understand basic principles of self-custody
Consultation Session
Consultation Session
For existing users to ask questions & receive guidance for advanced features

Price doesn't include a Trezor hardware wallet. Get one from the Trezor Shop.

How does
Trezor Expert help?

How does Trezor Expert help?
Set up with confidence
Get your hardware wallet set up, learn the basics, and feel good about using your Trezor in the crypto world.
Get a personal approach
Have your questions answered and learn about self-custody and crypto security in a one-on-one session.
Learn from the Experts
Find out how to navigate the crypto world safely and securely with your Trezor hardware wallet.
Made for everyone
Whether you're new to crypto, unsure about tech, or already familiar with hardware wallets, this session simplifies the process of setting up your Trezor.

This is how it works

1

Buy

Add a Trezor Expert Onboarding Session to the cart and complete your order. If you don’t have a Trezor hardware wallet, be sure to add one to your cart.
2

Book

Session booking
Once you complete your purchase, click on the link in your order confirmation email to book your session. Simply select a date and time.
3

Confirm

Session confirmation
You’ll receive a booking confirmation once everything is set. You can reschedule up to 72 hours before the start of your scheduled session.
4

Join

Grab your Trezor hardware wallet, sit by your computer, and click the session link in your email to join your Trezor Expert Onboarding Session. Happy Trezoring!
Trezor Expert Onboarding Session

Hardware Wallet
Setup Session

Personal 1:1 guide for Trezor hardware wallet setup
60-minute live, online Trezor Expert Onboarding Session in English
Available for all Trezor hardware wallets
*It’s necessary to have a Trezor device with you for this session.

Meet our TrezorExperts

Get to know our awesome team of Trezor Experts. They're here to walk you through setting up your hardware wallet with ease and give you the confidence to kickstart your crypto journey!
Daria
Eric
Lucien
Nick
Olivia
Rebecca
Shawn
Tristan
Will
John
Luther
Michelle

Session prep &
good-to-knows

Be sure to have both your Trezor hardware wallet and computer ready for the session.

Book your Trezor Expert Onboarding Session within 180 days of completing your order.

Keep sensitive info such as your or safe. Trezor Expert will never ask for it.

Feel free to turn on your camera during the session, but only the voice of the Trezor Expert is recorded for liability purposes.

Make yourself comfy in a quiet, private space (free from onlookers) with a stable connection.

Ask about other Trezor products or services, but we don't give financial advice.

Real people, real words

Trezor Experts help build your confidence
Shawn was great! He answered all my questions and concerns so that I felt confident using my new Trezor.
Lynn S.,
6 hours ago
Shawn has much patience plus he takes…
Shawn has much patience plus he takes his time to explain the moves before we started to transfer no rush which is very good wayne
wayne christie,
8 hours ago
Everything is just perfect
Everything is just perfect
Mikhail,
9 hours ago
Very knowledgable
Very knowledgable. Answered all my questions except one about new device you guys are coming out with which means hes also very loyal. Give him a raise $$
Christopher Salerno,
10 hours ago
Outstanding Experience with Excellent, Responsive Communication
I had a fantastic experience with Andrew! His communication was prompt, clear, and he was genuinely eager to understand and address my concerns. Highly recommend Trezor!
Manuel Jorge,
yesterday
Daria was very patient and helpful
Daria was very patient and helpful. I am very happy I decided to work with Trezor - I wish more companies took the time and care that Trezor does to help new customers. Can't recommend them enough. Awesome experience.
James Mitchell,
yesterday
perfect service
perfect service, fast delivery and amazing support. They really do take care of you
ariel,
yesterday
Great customer support for missing package
The initial package wasn't delivered to my address and both trezor and delivery company couldn't find it but trezor was able to send me another one. Customer support was prompt and professional!
Frederick Wilson,
yesterday
Excellent support
Tristan was great, simplified the process and gave me confidence to use Trezor and explained everything thoroughly.
Brett MacDougall,
yesterday
Customer support is overwhelmingly positive
The customer support was absolutely amazing. Every question I had was answered quickly and clearly, and they went above and beyond to make sure I felt confident and supported throughout. It’s rare to find a team that’s this responsive, knowledgeable, and genuinely helpful. I couldn’t be happier with the experience!
ARMAAN MALIK,
2 days ago
10/10
10/10. Super quick responses and Dominik was very helpful and patient. Love this hardware!
Maikon,
2 days ago
John was a 10!
John was technically knowledgeable, patient with obvious people skills.
Raymos,
2 days ago
Received the help that I needed
I discovered that my crypto funds on my Trezor One device wallets were not accessible on 10/11/2025. I emailed your support on 10/12 and promptly received the help I needed via a series of exchanged emails with agent Libor to wipe and restore my wallet successfully. I am QUITE happy to recover access to my cryptos!
JACK REITZEL,
3 days ago
Device returned quickly
I had a problem with my device, and they promptly sent me another one. It arrived very fast. Excellent, would recommend.
Delance,
3 days ago
Shawn was very helpful and lots of…
Shawn was very helpful and lots of patience apperceptive of this
wayne christie,
3 days ago
5 Star Service from Daria @ Trezor
I genuinely appreciate Daria's patience and professionalism during my onboarding session. She explained things thoroughly and in easy to understand terms. She encouraged me to ask questions throughout rather than waiting until the end of the session. She is also prompt and sent me a follow up email with useful information. I am grateful to Daria and Trezor for making such sessions available. Best wishes Daria and my sincerest thanks for your help!
MG,
5 days ago
This was so worth the cost
This was so worth the cost - the guide was knowledgable and so helpful explaining everything patiently and completely -
Ruth,
6 days ago
Daria really knew her stuff and…
Daria really knew her stuff and presented with confidence and, yes, much patience. That helped a lot. I was surprised at how accurate and helpful the follow up email was. Loved all the attached links too. She was so congenial through it all and seemed like someone I would like to have as a friend. Only, problem I had was with the Trezor device itself. Much too small to accommodate the size of my fingers, causing me to hit more than one box at at time.
Linda D.,
6 days ago
Questions to Digital Signature for transfers to an Exchange
The questions I had concerned the Digital Signature that is required now when transferring Crypto to an Exchange. The fast reaction to my mail and the support I got during during working on the issue was very good. The issue was solved and my questions answered to my fullest satisfaction.
Manfred Lilly,
last week
My Trezor would not turn on after a…
My Trezor would not turn on after a firmware update, I contacted the Trezor support team, they were straight forward, they told me a quick process I had to do in order to get it replaced. A couple of weeks later I received a brand new device. Impressive support team! Well done!
Paulo C.,
last week
Rated 4.6 / 5 based on 1435 reviews. Showing our 4 & 5 star reviews.

Frequently asked questions

Who is a Trezor Expert Onboarding Session for?
A Trezor Expert Onboarding Session is for individuals seeking hands-on hardware wallet setup, basic training, security insights, and a confidence boost with their Trezor device in a live, personalized session led by a certified Trezor guru.
Do I need a Trezor hardware wallet for the session?
Yes, it’s necessary to have a Trezor hardware wallet with you during the session. This ensures you can follow the setup process step by step, enabling our Trezor Expert to provide tailored guidance for your Trezor device.
Which hardware wallet is the Trezor Expert Onboarding Session compatible with?
Trezor Expert Onboarding Sessions are available for all Trezor hardware wallets.
How do I schedule my Trezor Expert Onboarding Session?
After completing your order on the Trezor Shop, you’ll get a purchase confirmation email with a link to schedule your session. Select a date and time from the available options, and you’ll soon be on your way to setting up your Trezor.
Can I reschedule my session?
You can reschedule your Trezor Expert Onboarding Session once, but you must do so at least 72 hours before the session begins. Rescheduling isn’t possible if your session is scheduled to start within 72 hours.
How do I prepare for the session?
After completing your order, you’ll receive a link to watch a prep video. Additionally, make sure you have a compatible USB cable, pen, stable internet connection, secure environment, and your Trezor device ready in your hands.
What topics will the session cover?
Trezor Expert Onboarding Sessions are designed to get your Trezor hardware wallet up and running. This includes connecting your Trezor, setting up a PIN, creating a wallet backup, and a general overview of the Trezor Suite app.
Is the Trezor Expert Onboarding Session secure?
Yes! The Trezor Expert Onboarding Session is designed for your privacy and security. No private data is shared during the session. Only the voice of the Trezor Expert is recorded for liability purposes.