Trezor Expert Onboarding Session
Trezor Expert Onboarding Session
Trezor Expert Onboarding Session

Trezor Expert Onboarding Session

New to Trezor or just want a no-fuss setup? Join a friendly, 1:1 live session (available in English) to get step-by-step help setting up your Trezor.

Correctly set up your Trezor hardware wallet
Discover how to manage your crypto
Boost your confidence in a 60-minute session
Price doesn't include a Trezor hardware wallet. Get one from the Trezor Shop.
Excellent
Based on 1600+ reviews

How does
Trezor Expert help?

How does Trezor Expert help?
Set up with confidence
Set up your hardware wallet, learn the basics, and feel confident using your Trezor in the crypto world.
Get a personal approach
Get your questions answered and learn about self-custody and crypto security in a one-on-one session.
Learn from the Experts
Find out how to navigate the crypto world safely and securely with your Trezor hardware wallet.
Made for everyone
Whether you’re new to crypto, not sure about the technology, or already know hardware wallets, this session makes setting up your Trezor simple.
4.6 out of 5 based on 1600+ reviews

This is how it works

1

Buy

Add a Trezor Expert Onboarding Session to your cart and complete your order. If you don’t have a Trezor hardware wallet, be sure to add one to your cart.
2

Book

Session booking
After you finish your purchase, click the link in your order confirmation email to book your session. Just pick a date and time.
3

Confirm

Session confirmation
You'll get a booking confirmation once everything is set. You can reschedule up to 72 hours before your scheduled session starts.
4

Join

Take your Trezor hardware wallet, sit at your computer, and click the session link in your email to join your Trezor Expert Onboarding Session. Happy Trezoring!
Trezor Expert Onboarding Session

Hardware Wallet
Setup Session

Personal 1:1 guide for Trezor hardware wallet setup
60-minute live, online Trezor Expert Onboarding Session in English.
Available for all Trezor hardware wallets
*It’s necessary to have a Trezor device with you for this session.

Meet our TrezorExperts

Meet our team of Trezor Experts. They’ll guide you through setting up your hardware wallet easily and help you start your crypto journey with confidence!
Daria
Eric
Lucien
Nick
Olivia
Rebecca
Shawn
Tristan
Will
John
Luther
Michelle
Jack

Session prep &
good-to-knows

Have your Trezor hardware wallet and computer ready for the session.

Book your Trezor Expert Onboarding Session within 180 days of completing your order.

Keep sensitive info such as your or safe. Trezor Expert will never ask for it.

Feel free to turn on your camera during the session, but only the voice of the Trezor Expert is recorded for liability purposes.

Settle into a quiet, private space (free from onlookers) with a stable connection.

Ask about other Trezor products or services, but we don't give financial advice.

Real people, real words

Our Trezor expert was very helpful and…
Our Trezor expert was very helpful and knowledgeable.
Deborah D.,
yesterday
Shawn was very knowledgeable and…
Shawn was very knowledgeable and helpful. He was able to address my fears and concerns about using my Trezor. I would highly recommend him to anyone that has questions or needs help navigating using cold wallets for crypto.
ANA,
yesterday
Excellent customer relations
Excellent customer relations. Fast response to my enquiry regards to phishing emails.
Bunnie,
2 days ago
Shawn was very very helpful! 10+ score
Shawn was so good! Crypto can be a bit confusing and stressful understanding all the angles of putting things together. But Shawn was super patient and calm and took the time to make things go very smooth. I was very very happy with the session. Glad I purchased it! It was worth it for sure. :)
Curt S.,
3 days ago
My storey your story…
I have found that creating more problems of my own can be ultimately sorted out after contacting support who have all the answers. I have requested help in the past and support has always come through. The technicals of Crypto are made more efficient through familiarisation and although progressing will require the readers attention. Have some trust in yourself and be assured the support team are there for you
Glyn,
3 days ago
Its easy to use
Its easy to use. I can sleep and feel safe, really Trezor is an gamechanger.
Karol,
3 days ago
Valid support for beginners too
Great support, personal, clear and available.
Re,
3 days ago
Issue resolved quickly
I emailed the company with an issue and I received a quick reply. Their explanation was easy to understand.
Tanya,
3 days ago
I had my Trezor expert consultation…
I had my Trezor expert consultation with Nick. This was my third consultation and each time I have had new and different things I needed help with. Nick was fantastic. Very professional, friendly and sooo knowledgeable about all things Trezor. This latest consultation was something that is not a common request, but it didn’t phase Nick, and we worked through my request with patience and great explanation. He gave me lots of great pearls of wisdom on safety and security, and at every step of the process, felt confident that it was going to be perfect, suit my requirements, and be safe and secure.
Pauline,
3 days ago
The support is excellent
The support was very helpful, the Android application didn't work on my phone, but development found a solution and fixed the app. Thank You very much!
Adam L.,
3 days ago
Much easier than I had expected
The Trezor expert was very patient and gave directions slowly and simply. It was much easier than I had anticipated.
Christa,
5 days ago
My guide Shawn made the setup process…
My guide Shawn made the setup process simple. He has the patience of a saint!
Robert D.,
5 days ago
Shawn answered every question I had
Shawn answered every question I had, was patient and professional throughout the session, and added value I hadn't even anticipated. I appreciate that attention.
Harry K.,
5 days ago
analogue man in a digital world
Shawn was thorough, patient and considerate.
Christopher Q.,
6 days ago
Excellent customer service
Excellent customer service. They don't stop communicating till your issue is solved. I would recommend 5 stars.
albert Bastarache,
6 days ago
Very impressed with the support I…
Very impressed with the support I received from Trezor support
Paul T ,
6 days ago
Very helpful and efficient service as…
Very helpful and efficient service as always. A+++
Arturo Armendariz,
6 days ago
Little rocky Starting
Little rocky Starting. Everything got Cleared up Just a little miscommunication. Great Product
Jeffery R.,
last week
Great service!
Great customer service. Very patient as I am not a techie geek. We made progress that I did not expect and am grateful. I am looking forward to continue. Thank you, Shawn.
Elaine B.,
last week
Need Help?
I was stuck and needed help with my trezor wallet Thanks Trezor for your time and patience. I will use your consulting services in the future any time I need help. It's tricky finding reliable crypto wallet support but was relieved when my consultant did an excellent job troubleshooting with me.
Patricia,
2 weeks ago
Rated 4.6 / 5 based on 1823 reviews. Showing our 4 & 5-star reviews.

Frequently asked questions

Who is a Trezor Expert Onboarding Session for?
A Trezor Expert Onboarding Session is for anyone who wants hands-on hardware wallet setup, basic training, security insights, and a confidence boost with their Trezor device in a live, personalized session led by a certified Trezor specialist.