Trezor Expert Consultation

Really great customer service ever!!!

I had a complicated order, even though the fault was with USPS, Martin provided excellent customer service and support throught all of it. It is rare to experience customer service of this caliber these days. Thank you Martin

bestttttttttttt

You responded to me within a day. Thank you!

Shawn may not want to be called a Saint, but for me his patience, expertise, and teaching makes him a Saint in my world. It was a great session, and I really appreciate all that we accomplished. Thank you.

Fast answers,actitude to help and solve the problems with skills and professionality.

The direction was step by step. Efficient and direct. We walked through all the requirements and he asked multiple times if I had any questions or if there was anything I didn’t understand and even though I know it was a setup support cal, he made it feel customized. Service was top notch. Perfect 10.

Nick did a great job answering all my questions in a way that was easy to understand. I would not hesitate to recommend Nick or Trezor to others seeking quality hardware or expert consultation.

I've got a Model T Trezor. On trying to do a firmware update, the Model T came up with an error. I tried a different cable, port, but all failed to fix it. On contacting Trezor, Andrew suggested I click on the hamburger symbol (top right if Model T. This was after swiping the screen and plugging in the Model T at the same time. This brought up a factory reset, which I clicked on. once this was done, I selected new model T from the drop list and clicked on "Select". I had to redo the firmware update, which was successful, replug device in, and create a new PIN. Then enter my long seed phrase. After completion, my funds were back and all was good. Thank you Andrew!

I originally chose the Trezor Safe 7 product after researching the company and product. I was very impressed with the company history (related to Bitcoin) and of course commitment to security. The Safe 7 I ordered arrived without the specified holographic seal covering the USB-C port. I immediately contacted Trezor support and "Ben" assisted me with correcting the issue. Ben's follow through was timely and excellent. After confirming the issue with the original device Trezor (Ben) had a replacement sent to me. I could not ask for anything further from a company. The issue was corrected immediately and to my full satisfaction. Thanks to Ben's professional actions. I plan to purchase another hardware wallet from Trezor in the future, the company has proven they value thier customers.

Great service, great product!

Fast & responsive customer service. I received the answers to my questions promptly. Trezor was the first hardware wallet I bought many years ago & will happily be a returning customer.

I’m absolutely so glad I selected to have a profession Expert session with my Trezor wallet purchase. Jim was so professional patient and made sure to make sure I was comfortable with my wallet. From the very beginning he made sure I was always able to understand what was needed to be successful and knowledgeable with my wallet before our meeting was over I appreciate the service greatly and highly recommend it to everyone

Top Service, very friendly and helpful. Many thanks for your support.

The support team was knowledgeable, but most importantly performed excellent follow up and wouldn't dismiss my case until it had come to a successful conclusion. On their own initiative they checked back with me

The guys from Trezor were great in helping me with some technical issues!

I asked for help with a problem and the Trezor team were quick to respond and provided excellent service

I was so worried about crypto and going out into this new world and my first transaction went into tokens and not crypto so I couldn't find it! I assumed the customer service would all be automated and I would get nowhere but in fact, they were amazing! The tone of the emails treated me like a person, reassured me and dealt effectively with my problem. If only all customer service was like this!

Jack was AMAZING!!! I let him know how nervous I was because I am so new to crypto and cold wallets and he was patient, encouraging, and reassuring. Thank you Jack. I would, and am highly recommending Trezor to my friends that are in the same boat as me. As for the Trezor team, I believe you nailed it. No stone was left unturned.

thanks for your help today Nick! you were super helpful and made the process of recovering my assets easy and efficient. Sorry my eyesight led to a few bad entries on my recovery keys. i appreciated all your cautions about the various risks, and your explanations of the various options along the way. i thought your help today was well managed, well presented, confidential, and efficient. i was impressed with the way the whole system worked - using the recovery key was pretty ingenious