Trezor Expert Onboarding Session
Trezor Expert Onboarding Session
Trezor Expert Onboarding Session

Trezor Expert Onboarding Session

New to Trezor or just want a no-fuss setup? Join a friendly, 1:1 live session (available in English) to get step-by-step help setting up your Trezor.

Correctly set up your Trezor hardware wallet
Discover how to manage your crypto
Boost your confidence in a 60-minute session
Onboarding Session
Onboarding Session
For new users to set up the wallet & understand basic principles of self-custody
Consultation Session
Consultation Session
For existing users to ask questions & receive guidance for advanced features
Price doesn't include a Trezor hardware wallet. Get one from the Trezor Shop.

How does
Trezor Expert help?

How does Trezor Expert help?
Set up with confidence
Get your hardware wallet set up, learn the basics, and feel good about using your Trezor in the crypto world.
Get a personal approach
Have your questions answered and learn about self-custody and crypto security in a one-on-one session.
Learn from the Experts
Find out how to navigate the crypto world safely and securely with your Trezor hardware wallet.
Made for everyone
Whether you're new to crypto, unsure about tech, or already familiar with hardware wallets, this session simplifies the process of setting up your Trezor.

This is how it works

1

Buy

Add a Trezor Expert Onboarding Session to the cart and complete your order. If you don’t have a Trezor hardware wallet, be sure to add one to your cart.
2

Book

Session booking
Once you complete your purchase, click on the link in your order confirmation email to book your session. Simply select a date and time.
3

Confirm

Session confirmation
You’ll receive a booking confirmation once everything is set. You can reschedule up to 72 hours before the start of your scheduled session.
4

Join

Grab your Trezor hardware wallet, sit by your computer, and click the session link in your email to join your Trezor Expert Onboarding Session. Happy Trezoring!
Trezor Expert Onboarding Session

Hardware Wallet
Setup Session

Personal 1:1 guide for Trezor hardware wallet setup
60-minute live, online Trezor Expert Onboarding Session in English
Available for all Trezor hardware wallets
*It’s necessary to have a Trezor device with you for this session.

Meet our TrezorExperts

Get to know our awesome team of Trezor Experts. They're here to walk you through setting up your hardware wallet with ease and give you the confidence to kickstart your crypto journey!
Daria
Eric
Lucien
Nick
Olivia
Rebecca
Shawn
Tristan
Will
John
Luther
Michelle

Session prep &
good-to-knows

Be sure to have both your Trezor hardware wallet and computer ready for the session.

Book your Trezor Expert Onboarding Session within 180 days of completing your order.

Keep sensitive info such as your or safe. Trezor Expert will never ask for it.

Feel free to turn on your camera during the session, but only the voice of the Trezor Expert is recorded for liability purposes.

Make yourself comfy in a quiet, private space (free from onlookers) with a stable connection.

Ask about other Trezor products or services, but we don't give financial advice.

Real people, real words

Excellent Trezor consultation
The Trezor consultant was excellent. She took the time to explain answers to all of my questions, and was very thorough and understanding if I needed further explaination. The consultation was worth much more than what I paid. I highly recommend this service that Trezor offers!
Colleen,
2 hours ago
TREZOR Products got it all!
Trezor was my first Hardware Wallet and i would never change the Brand. From Trezor one over Trezor 5 i never had any issues. The Products are easy to understand an and use. Quality Wise the Hardware is very nice to touch and handle. The Trezor Hotline is thru mail very active in case you have questions. Their patience with me as a customer is unmatched. So if you think of getting a hardware wallet make sure you use Trezor Hardware. A decision you will never regret! I am very happy with that brand and i am a very critical person when it comes to products. Really looking forward to Trezor 7 :-D
I am a real Human Customer,
yesterday
Excellent customer service
Excellent customer service! I had to correct an issue with my order, but they resolved it quickly and professionally. Trezor has the best hardware wallet tech in the business and their support team is equally outstanding.
John Lester,
2 days ago
Swift and to the point.
Swift and to the point.
Mark Cranston,
2 days ago
Thank You Liduš!
Liduš replied quickly after each step, and was very helpful and understanding
Omri S.,
3 days ago
Received my product 4 days ago and I…
Received my product 4 days ago and I already love it!! I also like the fact that their mobile app is watch-only, not connecting directly to your cold wallet which is a great plus! I also purchased the 20 words stick but I don't know how to use it properly.
Alexandru C,
3 days ago
Excellent, practical, secure
Bought one of their newer devices. After one month it's kept everything it promised. Customer service was very helpful, quick and kept me updated on a feature a asked about. Recommend 100%
Wiede Friedrich,
3 days ago
Great rep thank you
Simple instructions and resolved my issues
Marc L.,
3 days ago
Always prompt with replies and very…
Always prompt with replies and very supportive and well knowledge. Very good support team.
Baron PK,
3 days ago
Great service
Great service. Fast and they found the problem and fixed it so fast.
Rodrigo Río del Arco,
5 days ago
Everything was very good
Everything was very straightforward and clearly explained. I am very satisfied with Trezor safe 3. The only issue was a minor misunderstanding with the delivery; the package arrived at my neighbor's address. However, we managed to resolve it. Overall, I am very pleased and would recommend your service/product.
Stevan D.,
6 days ago
I tried the standard for one month till…
I tried the standard for one month till now it's great and very good easy experience and support respond well
abdo romel,
6 days ago
Tristan made it great
Tristan made it great. I'm not sure what the company is doing well. I guess I ultimately chose trezor because I think you support open source tech and I support that.
Eli J.,
last week
I like that there are always updates
I like that there are always updates
alessio-bluewin.ch,
last week
My Trezor expert was great!!!
My Trezor expert was knowledgeable, paced the session to my needs and was very relaxed and helpful.
Kim Hilder,
last week
Great product
Great product, very reliable and trustworthy. I needed some technical support, which turned out to be extremely helpful. I got comprehensive and precise answers to all my questions. Highly recommended!
Andrej Močan,
last week
I am so pleased with the help I…
I am so pleased with the help I received from the Trezor help team. Lidus made sure that all of my questions were answered quickly and thoroughly. I'm new to all of this technology, and having someone who is so knowledgeable and helpful like Lidus really gave me the peace of mind I needed!
MAGEE/TIFFANY TYSON,
last week
best choice
1.outstanding support 2.easy to use and understand 3.fair pricing
KAI UWE DIRKS,
last week
Trezor Experts help build your confidence
Shawn was great! He answered all my questions and concerns so that I felt confident using my new Trezor.
Lynn S.,
last week
Shawn has much patience plus he takes…
Shawn has much patience plus he takes his time to explain the moves before we started to transfer no rush which is very good wayne
wayne christie,
last week
Rated 4.6 / 5 based on 1453 reviews. Showing our 4 & 5 star reviews.

Frequently asked questions

Who is a Trezor Expert Onboarding Session for?
A Trezor Expert Onboarding Session is for individuals seeking hands-on hardware wallet setup, basic training, security insights, and a confidence boost with their Trezor device in a live, personalized session led by a certified Trezor guru.
Do I need a Trezor hardware wallet for the session?
Yes, it’s necessary to have a Trezor hardware wallet with you during the session. This ensures you can follow the setup process step by step, enabling our Trezor Expert to provide tailored guidance for your Trezor device.
Which hardware wallet is the Trezor Expert Onboarding Session compatible with?
Trezor Expert Onboarding Sessions are available for all Trezor hardware wallets.
How do I schedule my Trezor Expert Onboarding Session?
After completing your order on the Trezor Shop, you’ll get a purchase confirmation email with a link to schedule your session. Select a date and time from the available options, and you’ll soon be on your way to setting up your Trezor.
Can I reschedule my session?
You can reschedule your Trezor Expert Onboarding Session once, but you must do so at least 72 hours before the session begins. Rescheduling isn’t possible if your session is scheduled to start within 72 hours.
How do I prepare for the session?
After completing your order, you’ll receive a link to watch a prep video. Additionally, make sure you have a compatible USB cable, pen, stable internet connection, secure environment, and your Trezor device ready in your hands.
What topics will the session cover?
Trezor Expert Onboarding Sessions are designed to get your Trezor hardware wallet up and running. This includes connecting your Trezor, setting up a PIN, creating a wallet backup, and a general overview of the Trezor Suite app.
Is the Trezor Expert Onboarding Session secure?
Yes! The Trezor Expert Onboarding Session is designed for your privacy and security. No private data is shared during the session. Only the voice of the Trezor Expert is recorded for liability purposes.