Trezor Expert Onboarding Session

Very comprehensive Answered all of my questions Walked me through every step Definitely worth it

My onboarding session with Michelle was AMAZING! She was extremely patient, knowledgeable and an absolute pleasure as she helped me. She presented me options and clearly explained everything. I learned so much from her and she went above & beyond to make sure I understood. Thank you Michelle &Trezor!

Shawn was thorough, patient, personable and ultimately helped me with everything I needed and more. Highly recommend.

Tristan is truly a gentleman and an outstanding representative. He is highly knowledgeable about the products and systems, efficient in his approach, courteous at every step, and exceptionally patient. What makes him special is how well he listens and thoughtfully determines the best way to fix the problem. He turned what had been a stressful experience into a positive one and made navigating this electronic world feel wonderful again. Trazor is very fortunate to have someone like him on the team. I certainly was lucky to have him as my expert guide. Thank you, Tristan, and thank you Trezor! Best Regards, Terrie

The experience with Nick was unhurried and patient lowering the stress for us older folks.

I ordered something by mistake and Ben from Trezor helped me sort out the cancellation. Very professional and organised. I also had additional questions that were answered about the other equipment I did purchase and I'm very happy with both the customer service and kit. Thanks

Great support. I trust trezor.

It was fast and perfect. The ai bot was confusing, but it worked.

My issue was resolved quickly

Great Support! I didn't feel like it's scripted nor monotonous, Andrew gave his best effort to assist me all the way through! He deserve a raise! Kudos to him!

Very detailed, patient and easy to follow. Had my doubts but highly recommend!!

Very good and thorough customer service!

Using the Trezor Expert to help set up my Trezor 7 was the best decision I could have made. The hands on help and video instructions made it easy to do. There was also a wealth of information about securing and moving crypto from different wallets and exchanges. A very valuable service that I highly recommend!

He is pretty clear and patient

After 10 mails and dont't find a solution, our telephone consultation kept on searching even it was a Kraken issue. We identified that the issue you were experiencing when sending tokens from Kraken to your Trezor was related to reusing the same contact/alias for multiple ERC-20 tokens. Once a new, unique alias was created and linked to your Trezor’s Ethereum receive address, the issue was resolved.

Sean made the learning process enjoyable

Incredible and helpfull staff

The Trezor Expert,Tristan, was extremely helpful and solved my issues of signing & verifying adresses perfectly. Thank you very much!

I recently had some trouble finding a crypto that I had in my wallet. Reached out to Trezor for help and a Tech responded to assist, I’m greatfull for there help. It can be frustrating since you can’t just pickup the phone and walk thru the issue, but it’s been resolved. Thank You Trezor :)

Excellent service and concern, much appreciated.