Trezor Expert Onboarding Session

I was assisted by Jan who was very patient with me and my number of issues. All the advice I received was concise and clearly explained. All my issues were resolved and my stress levels plummeted back to normal after only two emails. Excellent Customer service and advice.

The support was friendly and helped with resolving the issue.

It was an easy, well planned and executed session. I feel really good about my purchase of Trezor cold wallet after this! I learned a lot, and he was very helpful! Great Customer service!

Jack was great!!! This was my first experience with the wallet and specifically, moving my coins off the exchange for better security. Jack walked me through the test move from each coin and I will be moving the majority of the remaining coins on the exchange to my wallet.

Fantastic, speedy and efficient. Problem resolved in a very short time.

Great customer service and working device

Shawn was most helpful in our session. 5 stars

I purchased the Trezor Safe 7 for long-term asset security, and it has been an excellent investment. The build quality is premium, and the setup process was intuitive and secure. I’ve also found their customer service team to be professional and clear, providing the necessary guidance that makes managing self-custody with confidence much easier. Highly recommended for anyone serious about protecting their digital assets.

Andrew was super helpful and very thorough in his responses. As a beginner, I appreciated that

I was afraid that i have lost funds and Andrew really helped me to see the whole picture and gave me ideas on how to check on the trezor app and electrum. Thank you Andrew

Extremely patient, knowledgeable and professional. Shawn was great to work with. Learned a lot. Grateful for expert sessions! Looking forward to another session soon.

Everything is working correctly: the Trezor device, Trezor Suite, and browser extensions. I had an issue with Zcash, but technical support responded quickly and resolved it.

No judgement and patience! Shawn is a great teacher. Thank you!

Lidus(Sorry, IDK how do do the special S) was super helpful and supplied instructions that were easy for me to understand. It was an immense relief and supreme joy to get my Trezor Wallet working properly again. Thank you so much.

Was told everything i needed to do in a clear way.

The team was responsive.

I had a problem with my e-mail address, that was solved promptly. Shipping was so fast. The team is so helpful .

this guys are doing great! i mean they are very strict to the rules when contact them builds trust so finally i found a real company to do some serious business with and they helped when needed thanks again.

The Trezor rep was understanding, patient and very helpful.

I want to thank you for the professional help I received. The process was quick and I felt like I was being helped every step of the way. The support agent explained everything and the process didn't feel tedious or stressful. I really liked how you followed up quickly and put the customer first.From start to finish, Martin had a professional approach when handling the case. What impressed me the most, was his quick responses, and natural communication. There was nothing that felt canned or overly expedited. He was attentive, calm, and quick to follow up, which made the overall process smooth and easy for me. The professional support process that he took time to care about was appreciated. I highly reccomend Trezor .