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Common problems

Are there discounts or promotions for Trezor products?
All pricing is final at checkout
Discovery error issue
What to do if wallets won’t load
Dusting attacks & airdrop scam tokens
Understand risks of unexpected crypto deposits
Ethereum or tokens not showing in Trezor Suite
Find missing ETH or tokens
"Firmware is already installed"
Reinstalling firmware requires device reset
Firmware update issues
Fix problems updating your device firmware
How to reset your Trezor PIN using factory reset
You need your wallet backup to reset PIN
I don’t see my crypto
Troubleshoot missing coins or tokens
Is my coin supported?
Check which assets are supported
Is my device safe to use?
My transaction is still pending
Troubleshoot stuck transactions
Passphrase & hidden wallets issues
Use the exact passphrase to unlock hidden wallets
Trezor Suite doesn’t see my device
Resolve connection errors with your Trezor
Troubleshoot wallet backup and recovery problems
Fix errors during wallet recovery
Using Trezor after a long time
Pick up where you left off safely
What are address poisoning attacks and how to avoid them
Recognize and avoid copy–paste scams
Where to buy a genuine Trezor hardware wallet
Purchase from Trezor or verified resellers
Logistics

Logistics

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Troubleshooting

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