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Common problems

Where to buy Trezor

Learn where and how to buy a Trezor hardware wallet

Warranty & Refund policy

Learn about the warranty & refund polices for Trezor Shop

Privacy policy

Our Privacy Policy and how we handle customer data

How to cancel an order

Learn how to cancel an order placed on Trezor Shop

Confirmation email not received

What to do if you have not received your conformation email from Trezor Shop

Card payment issues

Troubleshooting steps for issues with card payments on Trezor Shop

Where is my package?

What to do if you shipment from Trezor Shop is delayed

Customs fees

Information about customs fees on orders placed from Trezor Shop

Track my order

Learn how to track an order from Trezor Shop

Refund process

Learn about the Refund process for Trezor Shop

Item missing from package

What to do if an item is missing from your package

Technical issues

Device Issues

Device Issues

Connect and update your Trezor.
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Trezor Suite Issues

Trezor Suite Issues

Solve your access, funds, and passphrase issues.
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Coins & Tokens

Coins & Tokens

Get answers to common issues with coins and tokens
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Third Party Wallets

Third Party Wallets

Troubleshoot connectivity and linking issues.
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Orders & Shipping

Order & Shipping FAQ

Order & Shipping FAQ

Learn how & where to buy Trezor products.
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Orders & Payments

Orders & Payments

Resolve payment & transaction issues.
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Shipping & Delivery

Shipping & Delivery

Find out where your order is now.
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Warranty & Returns

Warranty & Returns

Get the details of our return and refund policy.
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