Support | Trezor

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Are there discounts or promotions for Trezor products?

All pricing is final at checkout

Dusting attacks & airdrop scam tokens

Understand risks of unexpected crypto deposits

Ethereum or tokens not showing in Trezor Suite

Find missing ETH or tokens

"Firmware is already installed"

Reinstalling firmware requires device reset

Firmware update issues

Fix problems updating your device firmware

Fix "Discovery error" or funds not loading in Trezor Suite

What to do if wallets won’t load

How to reset your Trezor PIN using factory reset

Reset Trezor and recover with your backup

I don’t see my crypto

Troubleshoot missing coins or tokens

Is my coin supported?

Check which assets are supported

Is my device safe to use?

My transaction is still pending

Troubleshoot stuck transactions

Passphrase & hidden wallets issues

Use the exact passphrase to unlock hidden wallets

Trezor Suite doesn’t see my device

Resolve connection errors with your Trezor

Troubleshoot wallet backup and recovery problems

Fix errors during wallet recovery

Using Trezor after a long time

Pick up where you left off safely

What are address poisoning attacks and how to avoid them

Recognize and avoid copy–paste scams

Where to buy a genuine Trezor hardware wallet

Purchase from Trezor or verified resellers

Logistics

Logistics

Order status, shipping, and returns

Troubleshooting

Find answers and fix issues

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