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LearnSupport

Common problems

Item missing from package

What to do if an item is missing from your package

Package returned to sender

What to do if you order was returned to sender

Trezor Suite doesn’t see my device

Troubleshooting steps to take if your device is not recognized by Trezor Suite

Firmware update issues

Common troubleshooting steps if there was an issue updating the firmware of your Trezor device

How to reset your PIN

What to do if you forgot or lost your PIN for your Trezor device

Third party wallet connectivity issues

Learn how to troubleshoot common connectivity issues with third party wallets

I don’t see my crypto

What to do if you do not see your crypto in the Trezor Suite application

My transaction is still pending

Learn about pending transactions and how to fix them

Trezor recovery issues

Common issues with your Trezor recovery seed

Is my coin supported?

Learn which coins are supported by your Trezor device.

Trezor Suite trade issues

Common issues exchanging in Trezor Suite application

Technical issues

Device Issues

Device Issues

Connect and update your Trezor.
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Trezor Suite Issues

Trezor Suite Issues

Solve your access, funds, and passphrase issues.
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Coins & Tokens

Coins & Tokens

Get answers to common issues with coins and tokens
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Third Party Wallets

Third Party Wallets

Troubleshoot connectivity and linking issues.
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Orders & Shipping

Order & Shipping FAQ

Order & Shipping FAQ

Learn how & where to buy Trezor products.
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Orders & Payments

Orders & Payments

Resolve payment & transaction issues.
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Shipping & Delivery

Shipping & Delivery

Find out where your order is now.
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Warranty & Returns

Warranty & Returns

Get the details of our return and refund policy.
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