Common problems

Dusting attacks & airdrop scam tokens
Understand risks of unexpected crypto deposits
Ethereum or tokens not showing in Trezor Suite
Find missing ETH or tokens
"Firmware is already installed"
Reinstalling firmware requires device reset
Firmware update issues
Fix problems updating your device firmware
Fix "Discovery error" or funds not loading in Trezor Suite
When balances won't load in Suite
Fix passphrase wallet problems in Trezor Suite
Fix passphrase wallet problems
How to reset your Trezor PIN using factory reset
Reset Trezor and recover with your backup
I don’t see my crypto
Troubleshoot missing coins or tokens
Is my coin supported?
Check which assets are supported
Is my device safe to use?
My transaction is still pending
Troubleshoot stuck transactions
Trezor Suite doesn’t see my device
Resolve connection errors with your Trezor
Troubleshoot wallet backup and recovery problems
Fix errors during wallet recovery
Using Trezor after a long time
Pick up where you left off safely
What are address poisoning attacks and how to avoid them
Recognize and avoid copy–paste scams
Where to buy a genuine Trezor hardware wallet
Purchase from Trezor or verified resellers
Logistics

Logistics

Order status, shipping, and returns
All articles
Troubleshooting

Troubleshooting

Find answers and fix issues
All articles

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