Support Order FAQ

In case you had an issue with your payment or the delivery of your order, please, let us know via the chat bubble in the bottom right corner where our chatbot Hal and our support team will be happy to assist you!
 
Note: Once the order is created, we are unable to modify the address details or the items ordered, but our agents will gladly instruct you on how to proceed in these cases. Let us know via the chat bubble in the bottom right corner.

 

  • If your order arrived damaged or incomplete, please let us know and we will be able to solve that for you as well.
  • In case you received the wrong item, please, do not open it and let us know, we will manage the return and we will send you the correct one.
  • If you are interested in more information in the meantime, please read our terms of use or visit our support page.